Tina T.
Quick thoughts and an idea
My purchase experience was great! The communication since purchase, not so much. It’s been 9 days and I don’t know when my piece will be delivered. Hopeful I hear back today. I also wonder if you give the customer an option to share 2 photographs and allow the artist to pick the best one. It’s hard to get a pet photo - especially with cats. I had 2 photos but didn’t know which would work best. Some photo stores have an online live chat to consult on a photo prior to purchase. Would have loved that option here. Look forward to getting my art and am hopeful the end result will be amazing!
Response from West & WillowSep 17, 2020
Hello Tina, Thank you for taking the time to share your feedback! We understand that you have some concerns with the photo and the shipping time line. We have sent you an e-mail so we can discuss these information further.