West & WillowReviews of westandwillow.com

Response from West & WillowSep 25, 2020

Hello Ruth, We are so delighted that the order process went so easily! Rest assured that you will also be notified as soon as the portrait turned out. Thank you so much for taking the time to share this feedback! 👍

Response from West & WillowSep 24, 2020

Hi Trina, Thank you so much for the feedback! It seems like the portrait didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience. We are sending you an e-mail now to resolve this.

Response from West & WillowSep 23, 2020

Hi Lori, (not Michelle)! Thank you for your feedback! We are still working on making some internal changes based on your recommendations to make sure that we will provide 100% customer satisfaction.

Response from West & WillowSep 23, 2020

Hello Justin, Thank you so much for the feedback! Though we are so sorry that the frame was not on it's perfect quality. We are sending you an e-mail now to get this resolved for you.

Response from West & WillowSep 23, 2020

Hello Michelle! Thank you so much for the feedback! We are still working on making some internal changes based on your recommendations. Rest assured though that we have extremely talented designers that will bring out the best of your pet.

Response from West & WillowSep 23, 2020

Hi Joshua, We’re sorry to hear of your experience was less than satisfactory. We are committed to providing great customer service and we would like to make things right. Kindly check your inbox for an e-mail from us.

Response from West & WillowSep 23, 2020

Hello Lisa, We are sorry that your experience got you a little confused. We would love to know why, so that we can deliver a better experience. We are sending you an e-mail now to resolve this.

Response from West & WillowSep 17, 2020

Hi John, So sorry to hear that you were not given proper shipping expectations! We are sending you an e-mail now to address this.