West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,266 reviews with 4 stars · Clear filters
Andria R.
Shipping was fast and the quality was good but the picture was off center but overall great.
Response from West & WillowDec 11, 2024
Hi Andria, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
T B.
The picture turned out lovely but I had quite a bit of worry not being able to see it before it shipped. It was a gift and the digital rendering would have been nice for peace of mind.
Response from West & WillowDec 11, 2024
Hi Tamara, We couldn’t be happier that you loved how the portrait turned out! Makes all the effort worth it! 😊 Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations.
Sydney
I happened upon this site looking for cool ways to showcase our pets. I liked the various options that were available. The only reason it doesn’t get a 5 star review is our frame arrived scratched. The image of our 3 pets is nice but not quite what I thought it would look like and I purchased a digital copy that I never received. The few times I checked my order it listed my digital copy as “waiting to be shipped”.
Response from West & WillowDec 11, 2024
Hi Sydney, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We want the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us as soon as possible.
JB
Too expensive, it was cute but very expensive
Response from West & WillowDec 5, 2024
Hi JB, Thank you for giving us the opportunity to make art for you! It was a pleasure working with you.
Virginia A.
It was very professional.
Response from West & WillowNov 17, 2024
Hi Virginia, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Christine B.
It’s a beautiful portrait but his eyes look different as does his right ear.
Response from West & WillowNov 17, 2024
Hi Christine, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Rachel L.
Easy ordering
Response from West & WillowNov 16, 2024
Hi Rachel, Thank you so much for the kind words! Reading this totally made our day. 😊
Michelle K.
I did not receive an email to review prior to processing which was indicated I would. It is very cute, however I do feel the price extreme for the size I received. Having said all that it is very cute.
Response from West & WillowNov 16, 2024
Hi Michelle, Thank you for giving us the opportunity to make art for you! It was a pleasure working with you.
