West & WillowReviews of westandwillow.com

Response from West & WillowOct 3, 2020

Hi Susan, Thank you so much for your feedback! Although we hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowOct 1, 2020

Hi Dawn, We get what you mean! We are currently unable to add gift notes due to system limitations. However, we know these options are important and are working hard to make them available ASAP. Thank you so much for sharing your thoughts with us! 💕

Response from West & WillowOct 1, 2020

Hello Bri, So sorry to hear that you had issues receiving your portrait. Unfortunately, due to world wide conditions, some packages have had issues in transit. We are so grateful that you gave us a chance to sort this out for you! 💕

Response from West & WillowOct 1, 2020

Hello Julie, Thank you so much for the feedback! Our goal is to always give 100% satisfaction. We have sent you a message to ask some information. Thank you so much!

Response from West & WillowOct 1, 2020

Hello Christine, Great to hear that your order process went well! Also, we totally understand that you wanted to get a good view of your pets' illustration. Right now, we don't have a system set up for this yet. Rest assured though that we have extremely talented designers that will bring the best out of your pets. 😊

Response from West & WillowSep 30, 2020

Hi Erin, We are glad we were able to get that issue resolved for you. Thank you so much for giving us the chance to make this right. 😊

Response from West & WillowSep 29, 2020

Hello Laurel, Thank you so much for sharing us your thoughts! We don't have a system for preview yet. It is still something that we are working on. Please check back with us in the future. 👍🏽

Response from West & WillowSep 27, 2020

Hello Nicole, We totally get it! We have this in the works. Thank you so much for taking the time to share your feedback. 😊