West & WillowReviews of westandwillow.com

Ordered a print of my dog for my husband's Christmas present. I paid extra to be moved to the "front of the line" so it would be here before Christmas. I just opened the package and it's the completely wrong order, so not only is mine incorrect, but someone else's as well. Pretty ridiculous to be paying $100+ for the incorrect item to be mailed. There's also no phone number to call with issues, only email or a web form. If there's a "damaged product" issue they say they'll resend it in 2-3 days, but if it's an actual product issue, i.e. something of THEIR error, someone will take 5-7 days to contact me, which seems like way too long of a time considering it was a company error.

Awful customer service experience. Hoping it was just because I ordered in December and they normally get back to their customers within their promised 48-72 hour timeframe window. It’s been over a week and I haven’t heard anything from them. There’s no phone number to call— you have to email and hope someone is reading and not just leaving you hanging. These portraits are expensive and we deserve better support for the price.

Ordered this as a gift on 12/2, well before the holiday guideline. Item still hasn’t shipped. Reached out to West & Willow multiple times trying to get a response. Once they finally responded I was told that my order hasn’t even been sent to production yet (12/19) after many others that ordered after me have already received. Such a poor experience and I don’t even have a product to review after nearly 3 weeks.

Very, very disappointed in my order. I sent a picture of the entire body of horse and received just a head painting. I can't believe this cost me $52.00

Never got the digital print which i paid for

My picture that I ordered of my dog did not come out good at all. There is still parts of the background of the photo I submitted. Not done well at all

It would not take gift card and discount code. Been trying to cancel and can’t reach anyone .

My first order was wrong! Me second order still has not been received!