West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mia P.
Super cute! My dog’s coloring was a little off but it still came out great. However, I was disappointed with framing. The photo is not laid flat and appears to buckle across the middle. Very noticeable.
Response from West & WillowOct 16, 2020
Hello Mia, We want you to be 100% satisfied with your product! We have reached out to you via e-mail to get this take care of. Please get back to us in your earliest convenience.
Jessica C.
Ordering process was easy. Have not yet received any updates though.
Response from West & WillowOct 18, 2020
Hi Jessica! Thank you so much for the feedback! Though we are so sorry to hear that you haven't received any update yet. Please check your email inbox for more details.
Taylor R.
This portrait turned out amazing!!! I only wish I would’ve gotten a digital version so I could save it on my phone. Highly recommend
Response from West & WillowOct 15, 2020
Hello Taylor, So thrilled to know that the portrait turned out as you imagined! The good news is, you can still have a digital version. I just sent you an e-mail to get this processed for you.
Martha B.
I would have given 5 stars, but my "VIP" code did not work.
Response from West & WillowOct 15, 2020
Hello Martha, Thank you for your feedback! We'd love to put a smile on your face. We just sent an email to the address on your order.
Jessica T.
Really easy to use :)
Response from West & WillowOct 15, 2020
Hello Jessica, Thank you for taking the time to leave us this note! Our goal is to provide 100% customer satisfaction. We are sending you an e-mail to get some information. We would appreciate if you'll get back to us. 😊
Andrea G.
I ordered to have a portrait of my sister's pitbull drawn as a birthday present and it came out pretty awesome!! I do wish they had added her collar as shown in the photo, but it's no biggie. I was just really happy that it actually does look like her! The only negative thing I have about my order is the packaging it came in. It was delivered in a long triangular shaped box, but the portrait itself was rolled up inside & hardly took up any space. Also, my suggestion is to have it delivered in a flat, hard/sturdy envelope to prevent it from getting wrinkled & folded in some parts - like mine did.
Response from West & WillowOct 15, 2020
Hello Andrea! We are so glad you loved how it turned out! Though we are so sorry to hear that it didn't arrive in pristine condition. I am sorry that this happened. I am reaching out to you via email now to get this taken care of.
Claudia R.
Ordering was easy, but I would have liked to see a mock up of my order to let me know my picture came through correct
Response from West & WillowOct 15, 2020
Hi Claudia! Thank you so much for choosing us to make your pet's portrait! Also, we totally get you regarding the preview. We don't have a system for this yet. It is still something that we are working on. Rest assured though that we have extremely talented designers that will bring the best out of your pet 😍
Rasmus Bob Haugaard T.
Good service
Response from West & WillowOct 15, 2020
Hello Rasmus, Thank you so much for the positive feedback! We aim for 100% customer happiness. We have sent you an e-mail to get some information. Please get back to us in your earliest convenience.
