West & WillowReviews of westandwillow.com

Feedback was prompt when I asked a question. The website could be improved to give more information about how/when to upload the pictures.

We received the wrong dog pic the first time and then out dog was done in gray and black colors the second time even though he is mostly white and then the third time was a charm!

There was a glitch with one of the proceed buttons making me have to restart the order process, other then that no complaints

UPDATE: Product FINALLY arrived, it is exactly how I imagined and so glad it came out perfectly. A beautiful way to memorialize my dog. I was also sent a digital copy which was fantastic. I believe the extensive shipping delays were due to COVID but I will leave my previous review below just for others to understand the wait times and frustrations currently. Love the product and understand delays can happen. I am perfectly fine with my shipment being delayed as long as that is clearly communicated to me by the customer service team. Absurd that I have had to reach out multiple times just to be told that I should be expecting these longer wait times due to covid. I am fine with waiting, as long as the company and the customer service is very clear about that. This site should not be advertising a 7-10 turnaround if that cannot currently be fulfilled due to COVID. Be honest with your customers and they will not be frustrated with delays.

10 minute time limit on Savings code.was frustrating esp when trying to select through my pic options. Know what you want ahead of time. No time to shop!

I received tracking info, and then an e-mail saying that they'd messed up and I'd be receiving the wrong poster, but mine would be coming! I could either donate or throw away the other. I received a box yesterday so I opened it, expecting it to be the other poster, but it was mine! I was surprised. However, my only complaint about the poster itself is that they skewed the proportions of my dogs. I understand they needed to be able to place them all, but I feel that they could either have adjusted the orientation of it OR made the images of the dogs smaller to preserve the proportions. Otherwise, I love how they captured the sparkles in their eyes from the photographs I sent! Will definitely consider ordering from them again. Edited to add: Prompt response from the company confirmed that the poster received/reviewed was the incorrect one, and I should expect the new one soon. Thank you, West & Willow!

Love the final product. The colors were much darker than expected. I had hoped they’d pick up on a few key characteristics like a unique spot in the nose. Happy I did it.

I love the endless options and Photoshop availabilities, going back and trying to change a picture or edit was a little tricky I ended up just deleting that item from my cart and starting over