West & WillowReviews of westandwillow.com

Looks nothing like the picture I submitted. Tried to get a hold of customer service that was a nightmare m, ordered a digital copy they took the payment and didn’t send the copy then sent it via Facebook messenger when they finally responded.

My previous rating (1 star) was premature. I should have just reached out to the company and allowed them to give me an update. Being the holiday season, I should have been more patient. My order has been shipped and am excited to receive it. I placed an order on Dec 15....but have had no contact from the company since then.

the package was never delivered, my card was charged and then order says it was cancelled.

Purchased Nov. 23 and received a shipping notification on Dec. 1. Package did not move for a week and when I contacted UPS they said that West&Willow never sent a package even though West&Willow claims UPS lost it. They said they'd ship a replacement but it's Dec. 22 and no replacement has been sent and now they are not responding at all. In the meantime I am getting a flood of bot emails from them asking to leave a review. I should have read all the reviews on trustpilot.com. Their claim that UPS lost the order is a common one. I'll be filing a chargeback with my credit card company, but still out of a gift that was planned for Xmas.

You cancelled my order without any prior communication.

I placed this order on Dec 13 after west and willow provided a coupon for phone cases of the same portraits for a reduced fee thinking it would be a quick turn around. However, it’s now Dec 22 and the order has not arrived, tracking indicates it’s still in California (I live in Canada) and it’s quite clear it will not be here for Christmas. I’ve emailed customer service several times with no real assistance. They should not advertise Christmas delivery in their marketing if it cannot be provided when ordering weeks in advance. This company needs to do better or lose Canadian customers.

1st poster arrived with several bends and creases that couldn’t be fixed but the packaging was not damaged at all. The 2nd poster arrived the same way, packaging is fine but the product is terribly creased and folded. Put in for yet another request for damaged product but would rather send the posters back to get my money back. I understand the companies no-refund policy but it isn’t fair when the company is sending poor-quality work over and over.

My digital was 20$ when I was told 10$ at first I would like a refund. That is way way way too expensive