West & WillowReviews of westandwillow.com

I have been trying to get information about my shipment and I haven’t been able to get a resolution. I’m missing a portrait that was apparently shipped and no one is getting back to me. This has been very frustrating and disappointing. At this point I would not be recommending this company to anyone and I will never purchase again.

Tarnished 4 hours after taking it out of the box and wearing it.

I was pretty disappointed in my portrait. It’s our dogs face, sure, but someone just winged it with the rest. It might be beneficial in the future to separate proof before printing and shipping. I would much rather have taken the extra time to make sure it was right than have to accept what they sent. I suppose I should have done more research on my own. Lesson learned

The picture I sent was of the two dogs laying down. The brown one in front. The dogs were separated, too far down at the bottom and a six inch space between their names and their pictures. One sided would be better with a well centered picture.

I was told I would receive my digital download when the order shipped. I have emailed twice. The order shipped several days ago and is set to arrive today. I need the image for something time sensitive and I am still waiting.

Received on time, picture is ok, however I was quite disappointed in the frame especially for the price - the website says "high quality" frame....the framing is not what I would consider high quality. If your looking to give as a nice gift - just be aware of frame quality you are getting.

This is my second order on West & Willow - two different products, two different pets. I am disappointed in this one because the coloring isn’t accurate for my pet. She’s quite gray (and is in the photo I uploaded) but the pillow came back with a lot of brown tones.

Honestly not impressed at all. The coloring does not match my animals at all. I have an orange tabby and somehow they made his face brown. They caught my dogs facial expression but again her coloring was all wrong with a great deal of white when is a shepherd mix. I sent in very clear photos to avoid such errors. Would not recommend spending the money on this product. Spend a bit more and have something professionally done.