West & WillowReviews of westandwillow.com

Response from West & WillowNov 24, 2020

Hello Samantha, Thank you so much for the positive feedback despite the issue with the artwork! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowNov 24, 2020

Hello Cindy, In an effort to get your order to you as efficiently as possible, we do not order artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best of your pet. 👍🏼

Response from West & WillowNov 24, 2020

Hello Amelia, We totally get you! However, working on multiple photos with different lighting or angles might change our interpretation with your pet's features. This is why we have to ensure that you will choose a photo where your pet's fur color is true to real life, and that you are overall happy with the photo you upload. We have checked all the photos that you sent, and can confirm that are perfect a portrait. Rest assured that we will reach out to you if we have any issues.

Response from West & WillowNov 28, 2020

Hi Hailey, Thank you for sharing your feedback! We know that this options is important and are working hard to make them available ASAP. We appreciate your patience in the meantime!

Response from West & WillowNov 22, 2020

Hello Trisha, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless. 👍

Response from West & WillowNov 22, 2020

Hello Phillipa, Thank you so much for entrusting us with your pet's portrait! Guaranteed though that we have extremely talented designers that will bring out the best of your pet. 👍🏼

Response from West & WillowNov 24, 2020

Hello Matthew, We're happy to know that you had a good experience! Also, thank you for your recommendation! We also saw your recent email about the digital download. If you still haven't receive it, kindly reply back to the same thread, and one of the CS member will be happy to assist!

Response from West & WillowNov 18, 2020

Hello Allen, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to the address on file. Please get back with us at your earliest convenience.