West & WillowReviews of westandwillow.com

Response from West & WillowJan 4, 2023

Hi Mark, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.

Response from West & WillowJan 2, 2023

Hi Dorothea, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority, so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back to us at your earliest convenience.

Response from West & WillowJan 2, 2023

Hi Lauren, We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an e-mail to get this sorted.

Response from West & WillowJan 2, 2023

Hello Sarah, We can't even begin to imagine how disappointed you are with this experience. We want to work with you to make things right. We're sending an email to the address on your account now to get this resolved.

Response from West & WillowJan 2, 2023

Hi Madeline, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.

Response from West & WillowJan 2, 2023

Hi Brent, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. We will send you another email, please check it.

Response from West & WillowJan 2, 2023

Hi Debra, We are sorry about that. Upon checking, your replacement order is on its way! Please check your email for the tracking details.

Response from West & WillowJan 2, 2023

Hi Jason, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. Please check your email, I will send it again.