West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Colin K.
I have ordered a print for my husband of our two dogs. I paid for the “skip the line” fee in hopes I would have it for Christmas. Today I got a memo about the digital download and how it would be available for another 24 hours. Still have heard nothing about either order. Just waiting.
Response from West & WillowJan 4, 2023
Hello Colin, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Michele B.
I have ordered on November 14 and they sent me someone else’s dog. Christmas day still don’t have the right order. Would not recommend this company.
Response from West & WillowJan 4, 2023
Hello Michele, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Caroline D.
Customer service is god awful. Don’t bother
Response from West & WillowJan 4, 2023
Hi Caroline, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience. We are sending you an email now to resolve this.
Jessica R.
Horrible customer service. I never received my purchase and never heard from anyone after several inquires. I was forced to file a dispute with my credit card money.
Response from West & WillowJan 4, 2023
Hi Jessica, We are very sorry about that. Upon checking, your order had already been delivered. Please check your email for more information.
Amanda B.
You cancelled my order 4 days before it was supposed to be delivered. This was a xmas gift for my partner. Beyond terrible service with zero communication.
Response from West & WillowJan 4, 2023
Hi Amanda, We're really sorry for the confusion about the cancellation notification, as it was an error in our system. Upon checking, your order is on its way!
Donald B.
Terrible customer service. Can’t get a hold of anyone. Pay for a skip the line fee and still takes over a month to receive. I have seen a ton of incorrect orders as well. Hoping my at the very least shows up correct if it ever does
Response from West & WillowJan 4, 2023
Hi Donald, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.
William H.
I have not received the digital download of my picture since I purchased this 4 days ago.
Response from West & WillowJan 4, 2023
Hello William, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Brandon H.
No tracking info and gift was order 12/7 and did not make it by Christmas
Response from West & WillowJan 4, 2023
Hi Brandon, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
