Nicole
No gift option
No gift option? That’s ridiculous
Response from West & WillowAug 15, 2020
Hi Nicole! We know these options are important and are working hard to make them available ASAP. We appreciate your feedback.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Nicole
No gift option? That’s ridiculous
Response from West & WillowAug 15, 2020
Hi Nicole! We know these options are important and are working hard to make them available ASAP. We appreciate your feedback.
Sarangan V.
Just wish you could see and review the product before paying
Response from West & WillowJul 29, 2020
Hi Sarangan! We understand that it's important for you to make sure that the portrait greatly represents your pet. At this moment, we don't have a system set for this yet. I can assure you though that we have extremely talented designers that can bring out the best of your pet, and if you're not 100% happy with it, you can reach us out, and we'll do everything to make it right! 😊
Dani J.
People are paying a lot for these pictures. I think you should send approvals out first.
Response from West & WillowJul 28, 2020
Hello Dani, We certainly understand how important it is for you to get a good view of the portrait. As of the moment, we don't have a system set up for this yet. I can assure you though that we have the best artists that can bring out the best in your pet. If just in case you are not completely satisfied with how it will turns out, just please reach out to us, and we'll correct it until you approve it. 😊
Delia F.
The customer service has been good however I haven’t gotten a single notification of shipment in over 3 months and still have not received the item. I was given a large discount and I’ll update when the item arrives
Response from West & WillowJul 25, 2020
Hi Delia! I am so sorry for the delay! Kindly check the e-mail we sent earlier. 😊