West & WillowReviews of westandwillow.com

This was my 3rd dog portrait. And probably my last I will get from West and Willow. All the dogs always look sad. Certain features are not properly edited or drawn. I’m not sure that this is done by human but by a computer generation program. I would suggest going to Etsy or some other site.

Returning customer. Ordered last year and had a range of issues and delays, including lost delivery which then missed Christmas. Gave West and Willow another chance. I paid for skip the line again to meet Mothers Day order. 4 weeks later, nothing. No news. Continued to follow up. The team assisted to rectify the order that was not processed and it was delivered 7 weeks after ordering. Issues aside, both pictures are amazing and so loved by their recipient’s

Product I got a year or so ago was perfect. First one I got in recent order seemed way less thought out… they redid and it was better but still missed parts I wanted, even with feedback. Still looking forward to getting the new one but a bit disappointed.

The portrait is okay, but two of my dogs don't closely resemble their photos. One's coloring is too dark and the other's too light. It would help if buyers could provide multiple photos with one chosen for painting to better capture color and temperament. I haven't received the digital download I ordered, and I can't find a way to access it.

Cute and good quality but I did not think the was worth the price. More background choices & having the pet larger or more centered would be nice!

Still have not received my order. Why ask now

Waiting for an order, and have not be able to track.

I was not pleased with the mug. Under the name Ellie were two letters P M. I emailed about my concern but did not get a response.