West & WillowReviews of westandwillow.com

It was good, I didn’t realize it was USD so I paid a lot more then I expected to because I could have gotten it cheaper through a Canadian company....

Great idea I’m so excited to receive my order. I would just like to know when I’m getting the tracking info. On the sponsored post it said I should be in on Christmas Eve but the haven’t gotten any other feedback about shipping

The initial picture wasn’t quite right, but they redid it for free and it looks great!! That’s great customer service. I highly recommend West & Willows.

Update: West & Willow resent the gift card via email. They have friendly customer service. Hopefully they review the auto-email post holidays to make sure it is clear for gift card customers too. (Original review) I was told that my gift card would be emailed. A few hours later, I got an email saying my package would ship in 2-3 weeks. I can’t find any place to look up my order info. I’ve check my junk/spam folders. Submitting a contact us form, but response time says 1-2 days. This was supposed to be something I could print and mail before the holidays.

Everything is cool I just don’t know how to track shipping. Not very obvious

Love it! Got to me quite quickly also! Very impressed overall!

Wish communication was a bit better while Order was being processed/created. Updates, timelines, etc.

Ordering process was fairly straight forward and clear! One thing I would have loved would be the option to include multiple photos. I wasn’t able to add the exact collar I wanted on the pet portrait. Small detail, but it would definitely make the portrait a lot more personal and customizable. Thanks!