West & WillowReviews of westandwillow.com

I was originally disappointed I didn’t receive my picture in time for Christmas but after contacting the company they were very apologetic and explained due to the increase in orders it was difficult to get it out in time for Christmas. I received my portrait and it’s just adorable, thank you West and Willow.

The portraits were adorable! Thank you! The only thing I thought maybe could have been handled a little better was the response time to my email inquiring about how much longer the portraits would take. I sent an email to support, and did not receive an email back for 3 or maybe 4 days. I realize this does not seem like a long period of time, but for my work, I am responsible for responding to emails along with every other part of my job, so I try very hard to respond within one business day (two at the very most) to the emails I receive. That is the only critique I would have. Otherwise - excellent experience with West and Willow. Thank you again! I would definitely recommend your pet portraits. :)

It took a little while for my artwork to arrive which West and Willow said was due to high demand over the holidays but I am really happy about the result! Next time, updates on delays and when to expect my order would be really helpful.

I ordered a $180 portrait for my mom with all the extra options, only for it to arrive and be cut poorly- and with no download link to the extras that I paid for. A barcode shows through the left edge so my mom won't hang it in a part of the house. I have tried contacting the company for two weeks now through email and instagram multiple times, all with no response. EDIT: they reached out and made it up to me

Shipping wasn’t sent when told it would be. Other than that everything was great!

Easy check out process but still hasn’t shipped after three weeks

Great picture! Absolutely adorable!

The picture turned out great! Looks so cute and just like our pup. Luckily it arrived on time, but I made this purchase on 11/28 and paid an extra $12 to have my order put “at the front of the line”. It definitely did not get put at the front of the line because I emailed them several times and customer service told me on 12/14 that they had just started it. I also sent a second email asking if I could change the delivery address and never got a response. They really should have a phone number, but luckily things worked out.