West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

Showing 1,044 reviews with 3 stars · Clear filters

Rachel B.
Oct 22, 2020
No communication
On my initial order I paid extra to have my portrait moved to the front of the line. I have revived no shipping info or response to my questions. This was a birthday gift for my wife and now I don’t even know when or if it’s coming. I just want to know. Frustrating.
Response from West & WillowOct 23, 2020
Hello Rachel, I’m very sorry we failed to meet your expectations. We would like the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back with us at your earliest convenience.
Kaylin H.
Oct 21, 2020
It was not easy to have help with…
It was not easy to have help with choosing to crop a photo ...it wasn't easy to know if the photo was good enough
Response from West & WillowOct 22, 2020
Hello Kaylin, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! We just sent an email to the address on your order.
Ayla H.
Oct 21, 2020
I would have liked to see a preview of…
I would have liked to see a preview of the picture before I purchased. I have one on order for a gift and am just hoping it looks good.
Response from West & WillowOct 24, 2020
Hello Ayla, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. As of the moment, we don't have a system set up for preview yet. Rest assured though that we have extremely talented designers that can bring out the best of your pet. 👍🏼
Leeann
Oct 21, 2020
Arrived creased
Although I LOVE the way the picture turned out, it was creased in two places down the middle of the print. The shipping packaging was great, but whom ever packed it into the plastic sheath, creased it when rolling it. The creases show when in a frame.
Response from West & WillowOct 21, 2020
Hello Leeann, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
s.o
Oct 19, 2020
Needs improvement
Originally the product was defected. It looked terrible. The company said they would send me a new one but I didn’t receive any confirmation on it. LACK OF COMMUNICATION. Finally after I emailed them 3-4 times they sent me a new one and it does look great!
Response from West & WillowOct 21, 2020
Hello Owen, We are sorry that your experience didn’t quite match your expectations. We sent you an e-mail, and hope to resolve it promptly and accurately. Kindly check your junk or spam folder.
JC
Oct 19, 2020
Easy process
Great website and it was made and delivered in two weeks! Only downside is the picture I sent may have been too dark because the part of my dog that is almost white was dark grey on the poster so I wish I would have made a note of what colours I’d like to see. Besides that it was a great experience and I will definitely use them again!
Response from West & WillowOct 21, 2020
Hello JC, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Cody
Oct 16, 2020
Portrait well done, order not fully completed though
Portrait came out great, but I still have not received my digital copy that I paid $10 extra for.
Response from West & WillowOct 16, 2020
Hello Cody! Thanks for letting us know about this! We are sending you an e-mail now to get this taken care of!
AWilders
Oct 16, 2020
I love the picture but not worth the price
I love the picture, I’m just disappointed with the size and the cost AND now I still need to frame it. Very cute product but the 8x10 for $45 (discounted) plus the cost of a frame doesn’t equate. Should be $25 plus a $20 frame
Response from West & WillowOct 16, 2020
Hello there! We are so glad to know that you loved how the portrait turned out! Also, we completely understand your thoughts about the price. West & Willow pet portraits are expertly printed on museum-quality giclée Epson matte paper, and our frames are also made our of high quality materials. If you have any other concerns, please feel free to reach us at [email protected] 👍🏼

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

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West & WillowReviews of westandwillow.com

West & Willow reviews

No communication

It was not easy to have help with…

I would have liked to see a preview of…

Arrived creased

Needs improvement

Easy process

Portrait well done, order not fully completed though

I love the picture but not worth the price

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

No communication

It was not easy to have help with…

I would have liked to see a preview of…

Arrived creased

Needs improvement

Easy process

Portrait well done, order not fully completed though

I love the picture but not worth the price