West & WillowReviews of westandwillow.com

I was sent a portrait of my dog with the wrong name above it. I reviewed my original order and it stated clearly my dogs name. I reached out for a replacement and it is now five weeks later and I have yet to receive a replacement. I’ve reached out many times asking for a refund instead of a replacement and they’ve refused to refund my money. I have no portrait, and no refund. Awful customer service, I would NEVER recommend anyone use this company.

Took 3 to 4 attempts to get the portrait accurate. This was to have been a Christmas gift. Received product initially and it was AWFUL. Company would not refund money and take product back or even offer a percentage back due to poor quality. Instead it took weeeks that turned into months of correspondence and several redo’s. Christmas came and went and still not a satisfactory replacement until February. EXTREMELY DISAPPOINTED and will NOT come back as a customer again.

To be honest the level of painting like AI generated

Ordered case in November, revived it and it was the wrong size, I Informed the company, they sent out a new case … again wrong size, informed them they were very delayed in getting back to me I asked for a refund since they made the mistake twice and it is now February and I have still not received new case or refund. I do not recommend l

I’ve now received two replacements of my original order. The original was wrinkled. The second attempt was a picture of someone else’s dog, but in good condition. The third was also wrinkled.

This is the third consecutive order I receive that is damaged/incorrect. I would like a full refund at this time. This has been a terrible experience and truly unbelievable that I have received 3 incorrect/damaged orders. With all due respect, I'm not sure how you run a company with this type of service and wasting so much material. My first order arrived with a chipped frame. I asked for just the frame to be replaced, but a whole new order was sent out. That second order arrived with a completely different picture/artwork, which was not my dog and not reflecting the photo I sent in originally. The third order you all sent out has one side of the frame cracked nearly in half. The box it was shipped in was unharmed, so it does not appear likely that the frame was damaged after packaging. Unfortunately, this has been a terrible experience with this company and I demand a full refund. This was supposed to be a Christmas gift, and this is not the quality I was expecting.

Wrong item was delivered to me twice. Customer service took over three weeks and I still do not receive the right items.

you keep loosing my image. Uploaded three times and still nothing.