West & WillowReviews of westandwillow.com

I emailed you three times because you put the wrong name on the dogs portrait. I have the receipt to prove you guys made and error and did not respond to correct it. Thankfully the person I’m giving this to is a lawyer and we have set up to report you guys to the better business bureau for lack of follow through on your part to correct the error. This is unacceptable customer service and I will not be purchasing again until you redeem your error.

Ordered a gift card, never received it. Took forever for a response.

Wrong shipping address

I received the wrong item in the mail. After reaching out to the company, they asked me to fill out a form and made it seem like it was going to be a simple easy fix. It took 10 days of back and forth emails in order for me to “prove” I received the wrong item. Our dog passed away a few months ago so I wanted to gift this to my husband on Valentine’s Day. I did not receive the correct item in time and the experience has been disappointing.

My dog is a dark charcoal and the picture blends in with the white background. So disappointed. I won't ever recommend west & willow. Also if I would if known it would take close to 3 weeks I would of never ordered. That should be displayed every where. Im soooo disappointed in the quality.

The pet portrait they sent me looks nothing like my dog. I am very discontent with the portrait they sent me. Definitely not worth your money.

I sent a pictures of two dogs, brothers from the same litter. The artist rendered the dogs, whose fur should be the same color, different colors. I contacted them twice for a redo through their website. They have no responded. This was purchased as a gift. Now it is simply a wasted $100. Huge disappointment. Do not buy from this vendor.

Ordered before the cutoff for Christmas. Received order finally completed February 7. Order was incorrect the first time and had to be redone. Support process is terrible. Days sometimes a week before a response. Never could provide a date or timeline constantly just said “it’s in progress” Products are great but experience is terrible