West & WillowReviews of westandwillow.com

You sent me a coupon code and then wouldn’t let me apply it. Classic bait and switch. Update: After bringing this to the attention of customer service through an email, I was refunded the amount of the coupon code. I didn’t appreciate having to take the extra step, but am pleased and need to note the promptness of the resolution. I disagree with them saying it was an expired code because in an advertising email they sent me the day I placed the order they informed me the code expired at midnight. In fact the exact wording was: Last Chance! Your $10 credit expires @ midnight. We don’t want you to miss out on even more pet cuteness.

This was such a disappointing experience. I ordered my pet portrait on 11/28/20 I received it 1/28/21. It was supposed to be a Christmas gift for my husband. I emailed the company on 12/21 to inquire why my order had not shipped yet. Someone responded on 12/29 saying that a specialist would help me on the thread within about 2 business days. On 1/15 I still had not heard from anyone and let them know. Someone responded the next day saying they were extremely sorry and that my order would be marked as a priority. My portrait delivered today 1/28, two months from my order date. I would love to say that I am pleased with the product itself but the quality is very poor for the cost. My framed portrait is dirty/has cardboard fragments on the inside of the glass. We tried to remove the backing but it’s glued. So now we have a picture of our dog we waited two months for that has dirt in it that can’t be wiped out. This was not worth the trouble or the money unfortunately. Update: after this review customer service immediately reached out to me, had me send pictures of what I received and ordered me a replacement that arrived quickly and was much better quality. We are satisfied with our final product.

They did a great job. Looks just like the picture I sent in. I got the 12X16 size. I do however wish the portrait of her was a little bigger. I feel like there is to much dead space between the subject & the name. But over all it’s really nice & looks great on the wall!

It came earlier than expected! And it looks great! I only docked a star because it was a bit pricey for me.

The picture itself is great I love it and could not be happier. But the hook on the back is off center, so we had to do a lot of math and adjusting to get it to hang straight and center on our wall.

Simple and straight forward. Wish there was a better editing process at checkout. Overall satisfied.

I was putting in my discount code and tried to submit and instead of being able to submit I accidentally hit the order button because they were so close together. I never ended being able to use my discount code. I would suggest making it less confusing

Update: Customer services finally responded to my messages/review and I am pleased to say that I now have the print, it’s lovely and although they took their time to help resolve the issue I feel like they have done enough for me that I would use them again! I originally ordered my print on the 26th of November 2020, very easy to use system and order process, I got a dispatch email on the 5th of December which I was very pleased about. So far so good... Since then I haven't received my print (it's now the 24th of January, two months on). I have emailed West & Willow on 3 separate occasions and used their contact form on the website with no response what so ever. At the moment I am very disappointed and frustrated in the service I have received from them. I am hopeful that this review will prompt a first response from West & Willow and that I can finally get this resolved, not to mention giving it to my girlfriend that is still awaiting her Christmas present!!!