West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mallory
Ordering was super easy. However, it has been a week and I haven’t received an update on my order. Once I receive my portrait I will update my review.
Response from West & WillowDec 16, 2020
Hi Mallory, We’re so glad you had a good experience with the website. Also, please check your email for a message about your order status.
Naomi B.
I still haven’t received my tracking information
Response from West & WillowDec 19, 2020
Hello Naomi, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Nicole
It has been almost 3 weeks since ordering and my order has not been shipped.
Response from West & WillowDec 16, 2020
Hi Nicole, That was definitely a long wait! It sounds like we didn't give you the type of service you deserve. Please check your inbox for an email from us. We'll be more than happy to check this for you.
Mike
The work is good but the colors were off so it doesn’t look like the picture as much as I’d like.
Response from West & WillowDec 15, 2020
Hello Mike, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
K. M.
Ordered just the poster (since I already had a frame) and it came rolled up. When I unrolled it, there were creases in the paper. I wish they had shipped it flat!
Response from West & WillowDec 19, 2020
Hello there! We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
jodi G.
With the price of the photo, I was bummed to find when it arrived I had to trim it to fit into frame.
Mary
I still have not received my package that I ordered two weeks ago and paid extra for speedy shipping. I will be changing my review once I get my order but I hope it is not a scam or else I will get anyone I know involved.
Response from West & WillowDec 15, 2020
Hi Mary, We totally understand your concern! We have sent you an email about the status of your order. We also have more information on shipping times here: https://westandwillow.com/pages/shipping
Ashley K.
I have not received any updates on my order and it’s starting to feel like a scam.
Response from West & WillowDec 16, 2020
Hello Ashley, I totally understand how concerning the delay is! Please be assured that we are working as quickly as we can to get your order shipped ASAP. We greatly appreciate your continued patience during these times. 🙏
