West & WillowReviews of westandwillow.com

Response from West & WillowAug 18, 2020

Hi Lindsay! We apologize if you haven't received any update yet. We sent you a message on the e-mail we have on file to address your concern. Kindly check it in your most convenient time.

Response from West & WillowAug 14, 2020

Hi Bobbi! In checking your account, I see that you reached out because you accidentally ordered the incorrect size. Due to the custom nature of our products, we were unable to refund or return your order. I am sorry that our offer for a discount off a new order was unsatisfactory. We do hope that you can understand. That being said, I see that in your review you state that your frame has issues. Please reach out to our support email address with pictures and we'll be happy to help! We want to make sure you're happy with your order!

Response from West & WillowAug 13, 2020

Hi there! We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! We have sent you an e-mail to address this.

Response from West & WillowAug 13, 2020

Hello Brian We certainly understand why you are so upset with us. We aim for 100% customer happiness and will address this right away. Please check you e-mail for a message from us.

Response from West & WillowAug 15, 2020

Hi there, This is definitely not the type of service we aim to provide. I have made our customer service team lead aware of this issue. We'd love a chance to turn this around. Kindly check the e-mail we sent you in your most convenient time.

Response from West & WillowAug 11, 2020

Hi Afton! Thank you for letting us know your concern! We sent you a message to address this. Kindly check your spam of junk folder. 😊

Response from West & WillowAug 8, 2020

Hello Heather, We sincerely apologize that you are unhappy with the quality of your artwork. Your satisfaction is our top priority so we'd love to make this right with a new piece of artwork. We just sent an email to the address on file. Please get back with us at your earliest convenience.

Response from West & WillowAug 8, 2020

Hi Madalyn, Thank you so much for your feedback. It gives us the opportunity to do better. We have sent you an e-mail to address your concern regarding the shipment. Please check it in your most convenient time. 😊