West & WillowReviews of westandwillow.com

Absolutely horrible. I ordered 3 items. Mug, photo, download..mug came damaged, had to send multiple emails asking for download. I asked for someone to call me since they don't have phone number. I took pictures of damages. Sent form. I get an email they're replacing mug but get an email they are send out a photo?! I try to contact because I'm not looking for a photo .. just get automated email. Photo comes , it's ridiculous. I would have taken the picture instead at this point because I've spent way too much time on their horrific customer service. The picture came horizontal with my pet all the way to the right...tried to contact again...( more time) asking someone to call me.. Not sure why I keep asking since I know they won't. I'm just telling friends and family to stay clear of this company.

I never received my order!!! I sent notice several different times, I would get a note saying they were resending the order, but have never received it. I have been charged for this dog pic, and expect someone to figure it out! Please let me know. Mary Beardsley

I haven’t received the order I placed!!! Why write a review?????? WHEN will the order arrive?!

Takes extremely long and they don’t even email you the support team doesn’t get back to you. It’s about to be 3 weeks and I still don’t know nothing about my order. They already charged my card and I don’t even know if I’m getting my item.

I ordered a portrait of my dog who recently passed and received the wrong portrait then had to deal with customer service who literally does not read a word you write and goes off their script. Zero empathy zero consideration. There are way too many companies who do this now to choose this one I’ll be advising everyone I can to not use them.

The corners on the frame are not close together I can see right through it. Very cheap looking and not worth the money I have spent on this.

I wanted to love the phone case I got but unfortunately it is just not good. The picture of my dog is very dark and kind of just looks like it could be any pug. Further more, within a week of using the case the image started peeling/chipping and now two weeks later the image is all but gone. It’s super disappointing as I have heard nothing but great things about this company’s products. I’m hoping that customer service will make this one right.

It came broken, I also think the picture on it was so dark you can not see my dogs features and I’m just disappointed for the price I paid for it to come broken and not happy with the picture of my puppy