West & WillowReviews of westandwillow.com

Response from West & WillowJan 28, 2026

Hi Avery! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowJan 25, 2026

Hello Teffiney, We’re sorry for the delay and understand your concern. We’ve sent you a message regarding your order and will be happy to assist you further there.

Response from West & WillowJan 25, 2026

Hello AD, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowJan 25, 2026

Hello Pam, We’re very sorry your package arrived so late and missed Christmas, especially since it was meant as a gift for your new boss. We understand how disappointing that is, and we apologize for the delay during the busy holiday season.

Response from West & WillowJan 25, 2026

Hello Shannon, We’re very sorry your package arrived so late and missed Christmas, especially since it was meant as a gift for your new boss. We understand how disappointing that is, and we apologize for the delay during the busy holiday season.

Response from West & WillowJan 25, 2026

Hello Briana, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowJan 15, 2026

Hi Nihan! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowJan 15, 2026

Hi Caitlin, I’m so sorry to hear that I completely understand how frustrating this must be, especially as you haven’t received your package yet. Our team will be checking this as a priority and will send you an email with an update on the status as soon as possible. Thank you so much for your patience in the meantime.