West & WillowReviews of westandwillow.com

Response from West & WillowDec 23, 2020

Hello Nathalie, Thank you for the recommendation! We are working to have an option to edit the cart to make the process more seamless! We promise to make it up to you through the artwork!

Response from West & WillowDec 26, 2020

Hello Kelly, We totally understand why you're upset with us. We are glad though that you gave us the chance to make this right. Thank you so much for bearing with us throughout the process.

Response from West & WillowDec 24, 2020

Hi Jeannius, Thank you for letting us know about your concern. We have sent you an email for an update on your order. We have more information on shipping times here: https://westandwillow.com/pages/shipping

Response from West & WillowDec 24, 2020

Hi Shiela, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & WillowDec 23, 2020

Hello Jack, We are so pleased that the order process went smoothly! For the shipping time frame, we have sent you an email for more information. Alternatively, you may visit https://westandwillow.com/pages/shipping for more information.

Response from West & WillowDec 20, 2020

Hello Sue, We want our customers to be 100% happy with their order and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.

Response from West & WillowDec 20, 2020

Hello Gabriela, I am so sorry to hear that you had this experience with us. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an e-mail from us.

Response from West & WillowDec 22, 2020

Hello Grace, We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Thank you so much for giving us the chance to make this right. 🙏