Felice F.
Love the product !
Love the product !! Wish there was an easier way to send as a gift !!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Felice F.
Love the product !! Wish there was an easier way to send as a gift !!
Daniel S.
The painted digital version of the dog was excellent and shipped in good timing with what was stated when I ordered. The reason I am giving 3 stars is because this is the second time my wife or I have purchased the digital copy of the photo and it was not provided via email. West & Willow did provide the digital copy via email but require that you request it instead of providing it via email as I think they should.
AD
It was really easy to order and the price was decent! Shopping speed could be improved as it’s been over a week now and I’m still waiting for it to be sent. Getting nervous as it’s for a birthday gift.
Response from West & WillowMay 14, 2021
Hello there! Thank you so much for sharing your feedback! Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Jennifer P.
The experience has been great thus far. I have not seen my final product yet and that is the reservation from selecting 5 stars! :)
Response from West & WillowMay 13, 2021
We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Halstyn M.
havent seen the finished product yet, but Im sure its great.
Response from West & WillowMay 12, 2021
Wow! Reading such a great review really validates the effort we put into making a product our customers love ❤️
Kayla S.
I am an in-home pet sitter. Some of my dearest friends and best clients recently lost their dog unexpectedly right before they had to make the choice to put their other dog down. They were devastated and I was very sad too, as I'd been watching these dogs for over half of their lives. I ordered a custom pet portrait as a gift for them and when it arrived, I nearly started crying. It captured their likeness so perfectly. I can't wait to give it to them. The only reason I am giving 4 stars is that I also purchased the Digital Download option and there are no clear instructions as to how to get the download?
Response from West & WillowMay 11, 2021
Hello Kayla, We hate it when this happens. Our number 1 priority is our customer's satisfaction. Upon checking, you already downloaded your digital download. We’re sorry your experience didn’t match your expectations. Please do not hesitate to reach out to us at any time. We are always happy to hear from you and help in any way possible.
Kailene C.
Would’ve loved to see a rough preview before making payment
Angelica A.
It’s so cute love the frame, good quality. Just wish the printing was a bit bigger. Overall it looks like my dog and i get to see him every day now 🥰
Response from West & WillowMay 7, 2021
Hi Angelica, We are so bummed to hear this! We are more than happy to get this replaced for you. Please check your email inbox for more details.