West & WillowReviews of westandwillow.com

It was an easy ordering process and I understand it was holiday season when I ordered it so it’s taking quite some time. But I can’t even get in contact with West & Willow to get information on my order. There’s no number to call and every email I send just sends me an automated message that was the same for every email. I also purchased a digital version of my portrait and have no idea how to access that and there are no answers on the FAQ page to give me answers.

Edit: My order finally arrived, though weeks after it was said to and the customer service is severe lacking. However having said that, the art work is nice (though the frame is a little cheap) and I’m considering placing a second order and seeing if I have better service the second time around. No order ever received, no tracking, I’ve sent multiple messages and emails and waited an extra amount of time knowing the holidays were likely busy. I was told my order would ship in 5-7 business days. It’s been weeks. At this point I’m going to just file a dispute with my bank if I don’t hear back with a tracking number by tomorrow. I’m really, really disappointed. Your company had great reviews and I purchased a portrait for $165 with the intention of purchasing two more of I liked the first. Now my experience has left such a bad taste oh my mouth that I don’t even want the painting anymore.

The ordering was pretty easy. The only thing I dislike about it is that you can’t “preview” it to see what it may look like. Even if it was kinda like a filter or something you could put on the picture just to get a feel if the picture is appropriate too! Also I wish you could add another photo maybe to show a close up of the eyes or a close up of the collar to show you what it’s supposed to look like.

I love this concept, and the artwork turned out great. I ordered a portrait of our dog for my fiancé, who was ecstatic over the framed print! The reason for the not so spectacular rating isn’t due to the product. The website was not easy to use on mobile, with a distracting amount of pop ups and varying discount codes floating around. I was surprised to see that you didn’t get a digital file of the print, but I paid the $9.99 and got it anyway. It took about a month to ship, which was not indicated on the site nor in the standard shipping time. It almost didn’t arrive in time, and I’m certain that the only reason it did is because I reached out to customer service and let them know it was for a birthday and my order had still not arrived. Frustrated by the late shipment and lack of communication, I also noticed there was no digital download included, even though I was charged the extra $9.99. I’ve had to reach out to customer support, again, for a refund. Love the product, but too many hiccups along the way for me to want to order again.

I loved what I saw in the website and ordered something special for my husband but I ordered it on Dec 17th, got a confirmation number and haven’t heard anything from them and paid the extra to have it done a little quicker. I have emailed and haven’t gotten a response back. At this point I might get it by his bday in August. Update- I finally received it and it completely exceeded my expectations and my husband loved it, if you are thinking about having your fur babies immortalized, do it.

Easy and quick but annoying when I submitted my coupon but it didn’t apply. Not the end of the world, but still annoying

I have not gotten a tracking number to see if this purchase delivered to my boyfriends House or any updates....

It was easy to order and I’m excited to receive my picture, I just wished I could have gotten some feedback on the pic I chose, to make sure it was suitable