West & WillowReviews of westandwillow.com

Not the best customer service considering how much money you’re paying for. The customer service rep, Catherine, was tone def with her emails and emojis and was not helpful. For paying nearly a $100 for the product there is a bit of expectation for better customer service.

Advertised that product would be ready and delivered by Father's Day - this has not happened and still no idea when it will arrive. Ordered digital version to share on Father's Day whilst waiting for picture to come and this has not been delivered either! A terrible experience all round

Phone case arrived in a timely manner. Have had it about a week and the portrait is peeling already. Definitely don’t get what you pay for.

I reached out to customer service to get a status on the gift I ordered and have not received a response

The idea is cute but when I received my order, it looked like something I could do myself on the computer and looked cheaply done. I had to order a new one through Etsy to get what I really wanted unfortunately.

It’s been 5 weeks since I ordered. Never got to approve the final image and the item still hasn’t been delivered. Tracking shows that merely a labeled was created. Wondering if this is even a real business or if I got scammed

Still keeping my 1 star review. I wish i had never used this company. Like all the other bad reviews state, horrible customer service and very slow customer service. It is horrible that they do not have you approve the artwork before shipping. They would have much higher ratings and less problems from customers. Aside from not being able to see the picture until it arrived, it ALSO had a massive crease on the paper. They are sending a new one but the artwork itself is still the artwork I was unable to approve before printing. I even had messaged the page 15 minutes after ordering, with additional pictures of the dog. This was supposed to be a memorial portrait for my best friend who lost his dog unexpectedly. And now i’ve had to delay an delay. Not to mention the art style is not the same for every customer. 10000% unhappy and will never ever ever recommend this company to anyone!! Just another big scam companies. You have better luck having an app make the picture and printing it yourself.

never received the digital download I paid for