Kristyn T.
Website was not user friendly
Website was not user friendly. When I got to the check out, I realized I wanted to put more instructions in. I had to go back and start from the beginning. Sometimes I clicked a frame and it didn't accept and didn't catch it until checkout then had to start all over. It took 4 times before I remembered everything and had the order correct. It seems crazy that I couldn't see more picture on the different colored backgrounds. Going with a lot trust it will look good.
Response from West & WillowNov 19, 2020
Hello Kristyn, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We will make sure to consider those things to make our order process more seamless. We'll make sure that we'll make up to you through the artwork. 🤗