West & WillowReviews of westandwillow.com

You are asking for a review from me but I don’t have the product yet.

I loved the idea and was beyond excited for the mug to come in. When received, it was just "okay" and broke within the first 10 minutes - never even had the chance to use it - poor quality. Not worth it - was very upset.

I cannot this stress enough - DO NOT WORK WITH THIS COMPANY. I ordered two portraits on Black Friday and when I received them in the mail I was horrified at the posters I was sent. They looked nothing like my pets. And they looked nothing like the style of portraits on their website. I contacted Customer Service and began working with Customer Service Rep #1 to take advantage of their "100% Satisfaction Guaranteed" policy that, it turns out, is also a false claim. I sent notes about what would be needed for the portraits to look like my pets and waited WEEKS for digital proofs. When I finally received them they were WORSE than the initial artwork. They refuse to refund you, only to keep providing digital proofs until you are finally worn down enough after the MONTHS-long process of trying to get artwork you won't be horrified to look at. Truly, the second digital proof I received of my dog was absolutely awful and horrifying to look at. (Picture sunken, bruised eyes and an emaciated look instead of a gorgeous yellow lab/Samoyed mix.) Again, they won't refund, so I submitted a new reference photo. And on and on and on. It took FOUR MONTHS to receive artwork in the mail that I was just satisfied with and now when I look at it I think of the awful process of working with this company and the truly awful artwork I received beforehand. Additionally, in the correspondence for my order, I had three different reps randomly take over, causing things to get lost in communication. Then one of them replied on my email chain of about 30 emails about another customer's order. Having ordered a pet portrait from West & Willow years ago, back when they allowed you to leave notes to the "artists" about your pet/the image, etc, that I actually liked, I was completely shocked and horrified by this experience. It went on for months and caused me a lot of anxiety. Definitely don't order this as a gift because it's unlikely you'll receive it in time and it probably won't look anything like the recipient's pet. I also read a review of a woman who ordered a portrait as a memorial for her pet who then had to go through a similar ordeal as I did and I cannot imagine the additional pain that caused. Please, for your sake, heed this warning: Stay Away from West&Willow.

Iphone cover order got lost. I had to keep contacting to find out where it was. Still haven't gotten email confirming new order has been made or shipped. Poor communication. Would not recommend to others

third time having something to be reordered cause product just does not look as advertised

Again, I made the stupid choice of ordering from this company. I purchased a mug with my cat on it that looks great. I ordered a 150$ frame for my dad for Father’s Day of his 3 dogs. It delivered 6/16. I made sure I got so that it would arrive by then. The artwork I received is not correct. I got a picture with 2 of his dogs and my cat. None of the animals were under the correct name. I reached out to the company and again complained about their lack of art work approval for customers and the fact that I now feel horrible going to my dads house without a present (yes I know that’s not the point of Father’s Day but I still felt bad). I got told ‘You can keep that artwork. We will make you a new one, and send it to you before hand.’ Why is it so difficult to send that to your customers before ruining a present?! At this point I just want my money back and I will never use them again.

Paid for digital download and never received it. Emailed and asked customer service about it and still never received it. Disappointed

Never received my order for Father’s Day. At the prices they charge, plus $10.00 for delivery, it is an outrage. I will never order from them again.