West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Virginia L.
Order lost in transit!
Response from West & WillowAug 28, 2023
Hello Virginia, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Alison J.
I was very disappointed with the picture I received. The frame was very cheap. I picked it up out of the box and it fell apart. We found it had already been damaged and the frame is mostly held together by staples. The picture of one of my dogs is mostly brown and my dog is white and completely misses large markings on her face.
Response from West & WillowAug 25, 2023
Hello Alison, We are very sorry about what happened. Upon checking, your replacement order is on its way! Please check your email for tracking details.
Katelyn G.
Just looks fake
Response from West & WillowAug 19, 2023
Hi Katelyn, We want the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Pep
Original renditions of pics were not correct. They did work with me to get that right. However, the prints arrived and they are all wrinkled. So what’s the point? Not sure where all the great reviews come from. Very disappointed I’m out $120+. Great concept but poor execution.
Response from West & WillowAug 15, 2023
Hi Sarah, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
JS
Really not happy. Too dark and dog looks small. Would like to speak to customer service. This is my third order. Others were great
Response from West & WillowAug 15, 2023
Hello Joyce, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Fabiola
i order two print early July and i haven’t received anything and we’re now in August, i’m very disappointed and wouldn’t recommend this brand to anyone.
Response from West & WillowAug 14, 2023
Hi Fabiola, We are very sorry about what happened. Upon checking, your replacement order is on its way because your original order was tagged as "Returned to Sender". Please check your email for tracking details.
Louise L.
3 replacement portraits that were provided remains unsatisfactory due to its persistent blurriness and subpar quality. The lines appear pixelated, lacking the desired sharpness. In stark contrast, the initial portrait we acquired for our first dog exhibited superior print quality, particularly in capturing the features of our dog. The digital rendition of our second portrait supplied to us suffers from pixelation issues and falls short in terms of resolution. Our first portrait we received of our other dog, which exemplifies crisper lines, superior quality, and absence of blurriness.
Response from West & WillowAug 12, 2023
Hi Louise, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Erica H.
My original order was placed in June, for father's day, it's now August and I'm still waiting for my Remakes of my 3 items, due to a very disappointing first result. I finally received my replacement blanket and mug, the 31st of July and the 1st week of Aug., but am still waiting for my Portrait. The communication with the company is lacking when it comes to the remakes, and they keep emailing that all my products have been delived. There is no mistaking, they have Not. If that were the case I would have had the final item 3weeks ago,(the portrait). I was glad they were willing to make all 3 items over, but the extended wait and lack of communication is a real issue. Not to mention, until you receive all your items they haven't done what they agreed to. Communication with clients is key, especially when you can take clients $$ in an instant and we are left waiting. You begin to lose trust in a company when there is a long time laps and poor to no communication.
Response from West & WillowAug 7, 2023
Hi Erica, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
