West & WillowReviews of westandwillow.com

Response from West & WillowSep 23, 2025

Hi, there! We’re so sorry to hear about your experience. Since each portrait is a customized item, the timeline is a little longer, our FAQ notes that orders typically arrive 1–2 weeks after being placed. If you’d like a more specific update on your order, please feel free to reach out to us at [email protected] and we’ll be happy to assist further.

Response from West & WillowSep 2, 2025

Hello Lauren, Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️

Response from West & WillowSep 2, 2025

Hello Meghan, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowSep 1, 2025

Hi Kristin! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowAug 20, 2025

Hello Bianca, Thank you for sharing your honest feedback. We’re truly sorry for the confusion with order confirmation, tracking updates, and the support experience you described. That’s not the level of service we aim to provide. We’re reviewing these issues to make tracking and communication clearer. We appreciate your patience and the chance to improve.

Response from West & WillowAug 18, 2025

Hello Christine, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowAug 14, 2025

Hi, Kathryn! Thanks for your review! Our team has sent you multiple emails requesting additional photos of your pets so we can create the portraits, but we haven’t received a reply yet. Could you please check both your inbox and spam/junk folder? When you can, kindly reply to our team so we can get started on your portraits right away. Thank you so much!

Response from West & WillowAug 9, 2025

Hello BaoThy Le, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!