Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

A nightmare! We were on vacation and everyone knew this? The rep mislead me, the parts rep ordered a part from Georgia (ETA 5 days) one was available within a 1 hour distance? The parts manager lied and mislead me. Made me wait 7 days while expressing my situation and concerns while on vacation. After the part was delivered they sent it back only to find another part 2 hours out? This kind of treatment to an unsuspecting consumer who put themselves at the mercy of these heartless misguided and mislead staff is appalling! All while patting themselves on the back for doing such a wonderful job, blaming me for the problems. Buyers be ware!

Purchased lease and it was a God awful experience with the registration.purchased 2 year registration only to get pulled over because my registration was not attached to the car.said they fixed it only to find out they made it a 1 year when correcting even though I paid for 2 after hours trying to get them to understand what they did wrong told to come get mew registration it's all ready on Monday And Monday they day it now expires ..the rep calls out sick and no one knows anything about it And they even tried to give an expired registration like they fixed it..I took a day off for this run around

I’m in the market for a Toyota Camry, I had been emailing with Christine Rodriguez a “manager” At WC Toyota. I had spoke to Village Toyota and Sun Toyota. Village Toyota did send me a price work sheet and added about 2K for an advantage warranty. I was emailing Christine and asked her twice if they require the advantage warranty. She said no, all the fees were on the spec sheet she sent me. There were two charges on the spec sheet $699 for Toyogaurd Platinum and $209 for two USB ports. Went down there yesterday ready to buy a pre-owned car that was on their website or put a deposit on a new car. Kelly the sales person tells me the cars I found online are not available and they really don’t have many cars. She took my keys to “appraise” my trade and then came back with the worksheet for a new Camry with charges of $599, $599, $1595 all for extra warranty items they add. I said why are they adding those charges. I specifically asked Chritsine about that, she had no idea. I said no thanks, give me my keys back. I left and today emailed Christine this is what she said: We did not get into the out the door numbers on the vehicle. These items that were presented to you are not warranty items. I told her I’m not interested. I think with they should be upfront with the fees they are going to add, we were not discussing the price of the car only the fact if she was going to “require” extra junk fees that I don’t want to buy. I won’t be going back there. Tracie Trotter

Highly recommend using Wesley Chapel Toyota. This is a great service. The salesman was very helpful and worked with me to get a vehicle at a very fair price.

Poor service. Mgrs won't return calls.

The sales manager asked me to come to the showroom for a used 2019 Toyota Tacoma. After a quick inspection, the truck looked fine; however, when I looked under the car then noticed it was completed rusted under the chassis (pics available) and every bolt and some engine parts. The truck came from the north, so that may explain why it was rusted. Sale team claimed that was nothing wrong with the rush, and they still claimed their trucks are 160 point professional inspected. I left since my trust went down to zero. Please, be careful out there since I don't think their precertification means anything.

Julie Rivera-Pereira Was professional, clear, helpfull and patient with me, was good exprience with her, but after sale I am trting to reach Mic Abraham for a MONTH i called them 5 times and everybtime the receptionest say in rude way he is busy will get back to u, their post sale service sucks I’d never recommend them again.

Went online and followed instructions to prepare a price quote in advance. Printed paper and went to Wesley Chapel Toyota. Once there sales rep tells me the pin stripe, window tint, floor mats and a tracking device was already in car. I told him multiple times this wasn't mentioned online Wesley Chapel site. They reduced price for these extras from a little over $1500 to $500. I still believe this was a bait and switch. Buyers beware, when doing price quotes online with Wesley Chapel Toyota, they are going to charge for extras not mentioned online. They told me this crap is done to the cars when they receive them. It's bull, I asked for one without this extra crap and he tells me they don't have any. I drove over an hour to this place just to get items I didn't want pushed on me. I could've gone closer where I live and gotten crap I didn't want on my vehicle dumped on me. The vehicle was falsely described online and I think it's very sneaky, not to mention unethical.