Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

Purchased a used vehicle in December. Still waiting on my permanent tag. All calls and voicemails have gone unanswered. My second temporary tag is now expired and still cannot get a resolution. Steer clear of this place.

Wesley Chapel Toyota's service department is Horrible. I dropped my Tacoma off 3 days ago and they said it would be ready in 3 to 4 hours. 3 day later and almost a $5,000 bill. There regular services are also outrageous. I had the same work done that they suggested for 55% less. Their own service advisor told me their prices are so high because of all the baby sitter help they employ.

Great services! Mario Vazquez was kind and patient.

Four days ago 12/16/24 I rated this dealership as a poor one and would not recommend. This was after I spoke with the service manager regarding my missing second row floor mat with a negative response. His response was we had no reason to remove the mats. Shortly after my visit with the service manager I was advised to escalate the missing mat issue to The General Manager, Mr Ray Desimone. On Dec 20 I received a response from GM who said they would order a replacement at no charge to me I only feel that I should post this because upper management did take responsibility for the vehicle left in their care. Specifics regarding this unfortunate incident can be viewed on my previous post

Our 2024 Bz4 Toyota is our 2nd lease with the good folks at Wesley Chapel Toyota. Brad Simpson’s patience with our questions and Finance Mgr. Waseam Khalsa’s cheerful banter and comps to the agreement all added to a memorable and exciting day just like driving away in a NEW Toyota should be!

Purchased a brand new Toyota Tacoma - and within 6 months the truck had a recall- for rear axle separation - which was serious enough to require the vehicle to be exchanged- replaced. I paid a significant amount down on the truck at purchase and owed less than the current value on the loan. I brought the truck into the dealership at Wesley Chapel and they immediately took the truck from me, drove it to a back hidden lot, and sent a salesman out to coerce me to begin shopping for a new vehicle. I was not allowed to have my original truck back due to the recall - yet was not compensated for the amount that I already had invested in that vehicle since purchase . After spending 8 hours arguing at this lot filled with reprehensible, Machiavellian employees - I ended up forced to re purchase another truck - never received any refund from the recalled truck and to top it all off - they made errors with my insurance and tag transfer that cost me even more in fees and paperwork that lingered on for months! This dealership needs a seminar on ethical business practices and a long term course on how to properly treat the customers that they depend on for their very existence. Good riddance to Wesley Chapel Toyota. I will never go back there - not ever.

I’ve been buying vehicles from Toyota since I was 18 never had a problem. I traded in my Tacoma last year for and upgrade to a Tundra was beyond happy it has been one of my favorite vehicles and it is pricey but it was something I always wanted. Now mind you I am a disabled veteran and do not do long driving due to injuries and after one year of owning my vehicle and only 20k miles on the truck I was told today my vehicle already needs new tires which cost almost 2k I was told the tundra has recalls on TRD models which they are replacing all tires due to messing them up I was told that was my issue but because I don’t have that model it is not covered! Also my Tacoma had basic tires that lasted 70k miles I pay a bigger payment have better quality tires on this new truck apparently and after only one year I need new tires Toyota you have become a joke and I am truly disappointed you are not doing right by the customer I am truly lost for words at the quality of trash you put out now and how you don’t care about the consumer by any means you truly have killed my joy in the product you promote !!!

Today is Easter Sunday. I went to look at a used Avalon at Wesley Chapel Toyota. Salesman George approached me. No pressure, no BS strictly business but with a personality and he quickly closed the deal. The man deserves a commendation.