Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

I had a very frustrating experience with this dealership due to a lack of transparency. I repeatedly asked (5 times, two sales reps) for a full written breakdown of the vehicle pricing, including all fees, add-ons, and taxes. Despite multiple requests, they refused to provide this information and said they were looking into it. This raised serious concerns for me about potential hidden fees or last-minute add-ons. A straightforward, itemized breakdown should not be difficult to provide, and the reluctance to do so made it impossible to move forward with confidence. I was ready to purchase, but without clear and transparent pricing, I chose to walk away. If you value transparency and want to understand exactly what you’re paying for, I would recommend proceeding with caution.

Purchased a used vehicle in December. Still waiting on my permanent tag. All calls and voicemails have gone unanswered. My second temporary tag is now expired and still cannot get a resolution. Steer clear of this place.

Wesley Chapel Toyota's service department is Horrible. I dropped my Tacoma off 3 days ago and they said it would be ready in 3 to 4 hours. 3 day later and almost a $5,000 bill. There regular services are also outrageous. I had the same work done that they suggested for 55% less. Their own service advisor told me their prices are so high because of all the baby sitter help they employ.

Purchased a brand new Toyota Tacoma - and within 6 months the truck had a recall- for rear axle separation - which was serious enough to require the vehicle to be exchanged- replaced. I paid a significant amount down on the truck at purchase and owed less than the current value on the loan. I brought the truck into the dealership at Wesley Chapel and they immediately took the truck from me, drove it to a back hidden lot, and sent a salesman out to coerce me to begin shopping for a new vehicle. I was not allowed to have my original truck back due to the recall - yet was not compensated for the amount that I already had invested in that vehicle since purchase . After spending 8 hours arguing at this lot filled with reprehensible, Machiavellian employees - I ended up forced to re purchase another truck - never received any refund from the recalled truck and to top it all off - they made errors with my insurance and tag transfer that cost me even more in fees and paperwork that lingered on for months! This dealership needs a seminar on ethical business practices and a long term course on how to properly treat the customers that they depend on for their very existence. Good riddance to Wesley Chapel Toyota. I will never go back there - not ever.

I’ve been buying vehicles from Toyota since I was 18 never had a problem. I traded in my Tacoma last year for and upgrade to a Tundra was beyond happy it has been one of my favorite vehicles and it is pricey but it was something I always wanted. Now mind you I am a disabled veteran and do not do long driving due to injuries and after one year of owning my vehicle and only 20k miles on the truck I was told today my vehicle already needs new tires which cost almost 2k I was told the tundra has recalls on TRD models which they are replacing all tires due to messing them up I was told that was my issue but because I don’t have that model it is not covered! Also my Tacoma had basic tires that lasted 70k miles I pay a bigger payment have better quality tires on this new truck apparently and after only one year I need new tires Toyota you have become a joke and I am truly disappointed you are not doing right by the customer I am truly lost for words at the quality of trash you put out now and how you don’t care about the consumer by any means you truly have killed my joy in the product you promote !!!

Trying to sell a damaged 2019 Durango with amateur style, poorly rebuilt front bumper, and painted with cheap spray paint, horrible bumper lines where bumper lines up with front quarter panel, rear end damage to back bumper with cracks and bent, damage to rear door panels on both rear end doorjams, crack in hood, along with chips throughout the body. All of this with a false carfax that says no accidents, the car was stolen, and the car clearly shows it was rebuilt without reporting it. Their appraiser overpaid at 47,000, and now the internet sales Manager, Victor and his sales rep, Kelsey expect the customer to take the loss with them, instead of realizing their appraiser made a bad deal, escalating this matter to upper management, and cutting their losses for what I offered. That's why it's been there 4 months already. What a shame! Not sure how this place has 4.6 stars. Must only be from the new cars they sell and Toyotas good overall reputation in general. Definitely not because of the false reports on carfax for sure!

The service is is getting worse and worse every time I go in for service, today for example I jest had a oil change and wanted a Quote on a timing belt/chain job, made it clear when setting up the app, go in early at 11 am app at 12 ok I get that there a waiting but to tell me at 2 there wrapping up and I ask then why my truck outside jest to find out they have not even started yet, wft. I reach out Multiple times to speak with a manager about this cause I still have not even Received the The quote I requested, am sorry if u value your time don't come here

Deception and dishonesty. After researching the vehicle online, I visited the dealership. The sleazy salesman had only been there 6 weeks, complaining that management had fired everyone “because of shady” practices. Well, I experienced their fraudulent practices firsthand. First, the online price was merely a bait-and-switch. At the sales manager’s direction, this newbie came back with a bid sheet $6000 more than the advertised price. The FL Attorney General’s office should be told of these scam artists. They’re liars. They’re dishonest. And, you should avoid this dealership.