Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

Great work by the technicians and mechanics. Great customer service by Pedro.

My service agent Phillip was great. Respectful, understanding, and honest. Although the wait was too long imo, Phillip made up for the inconvience.

I was happy with the service that was done to my car. Car felt like its just driven off the lot. Joseph was great, he took me through all the repairs that was needed to be done, and kept me abreast each step every time.

Was caught off-guard with a 2% credit card fee for my service. I don't know many people who carry $500 in their wallet. The dealership has control over the prices of their services, so to add this fee is just greedy. Otherwise, good experience and would recommend.

The place is nice, clean, and quiet. However, you have to wait about 2 hours just for an oil change and the inspection report. I’ve always heard that Toyota cars are very reliable, but every time I go there for an oil change and regular check-up, there’s always something else that needs to be fixed. 😩 I feel like the oil change is “free,” but then they want me to spend $1,000 or more on repairs… and my car isn’t even that old. 🙄 And when I ask if any of these repairs are covered by the insurance Toyota sold to me, they don’t seem to know what I’m talking about. You really have to be prepared for anything when you go there. 😒

Great service; friendly; caring.

It was good but the dealership did not top my fluids like they usually do.

Four days ago 12/16/24 I rated this dealership as a poor one and would not recommend. This was after I spoke with the service manager regarding my missing second row floor mat with a negative response. His response was we had no reason to remove the mats. Shortly after my visit with the service manager I was advised to escalate the missing mat issue to The General Manager, Mr Ray Desimone. On Dec 20 I received a response from GM who said they would order a replacement at no charge to me I only feel that I should post this because upper management did take responsibility for the vehicle left in their care. Specifics regarding this unfortunate incident can be viewed on my previous post