Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

Excellent service, other than the long wait time. My rep was very professional. No marks against him. He seems like a great guy & a stand up employee. I think it’s a bit ridiculous to wait 6 hours, with an appointment. I dropped off my vehicle, but I didn’t anticipate waiting over 5 hours, so my ride had to go to work. I had to Uber, almost $13, just to pick up my vehicle.

Went online and followed instructions to prepare a price quote in advance. Printed paper and went to Wesley Chapel Toyota. Once there sales rep tells me the pin stripe, window tint, floor mats and a tracking device was already in car. I told him multiple times this wasn't mentioned online Wesley Chapel site. They reduced price for these extras from a little over $1500 to $500. I still believe this was a bait and switch. Buyers beware, when doing price quotes online with Wesley Chapel Toyota, they are going to charge for extras not mentioned online. They told me this crap is done to the cars when they receive them. It's bull, I asked for one without this extra crap and he tells me they don't have any. I drove over an hour to this place just to get items I didn't want pushed on me. I could've gone closer where I live and gotten crap I didn't want on my vehicle dumped on me. The vehicle was falsely described online and I think it's very sneaky, not to mention unethical.

Westley Chapel Toyota (WCT) Maybe ok to buy a new vehicle from because the Toyota nationwide warranty kicks in. Although getting a good deal from them on a new vehicle may be problematic. I would urge anyone thinking of buying a used vehicle from WCT to pass!! 1) WCT will sell you a vehicle with defective safety devices and tell you to have it fixed on your dime. 2) WCT will sell you a warranty that they do not honor. I would not trust a dealer that is dishonest for anything! If they lie they lie and cant be trusted! 3) WCT service department is a strict adherent to the “by guess or by golly” or the tried and true “replace and hope” troubleshooting method. They haven’t a clue. But that’s ok that it costs you for their “explorations”…refer to #2 they are making money so they are ok with this type of “service”. There is no after sale service you are on your own with used vehicles! I wonder what the state of Florida would think about #1?

Customer service was great #1 before the purchase. But dont ask questions after you purchase because sales guy will ignore you. I purchased a 2015 Rav 4 a month ago, my paper tag had expired, The next day, I text the sales guy, Andy G, to see who I could contact and he ignored my texts regarding my tag issue. I finally spoke to their tag dept to find out I had a balance of $36- a phone call would have been nice! Someone could have followed up! Typical purchase, when you want to buy everyone is nice, when you have questions they ignore the customer. Not happy to be ignored. Thank you Grace E.