wemax.comReviews of wemax.com

This is what I was emailed with after my website order had been confirmed (Order 7000) "Thank you for your order. We are so sorry that we cannot ship it because this order shows:High risk of fraud detected In this situation, we would like to cancel it first if you really need it, please reorder it again. please confirm your Location of IP address before order it." Typically fraudsters would be posing to care about your safety but not a merchant. Banks and credit cards providers are to protect the transaction. Then this logic, "Order again", what would change this time? Or another one what should I do with my IP? This is my ISP's IP and there is nothing I can do about it. Apparently the wewatchtech.com claiming to be Customer Services for Wemax they don't know much about IP. Their IP registrar shows Shopify Canada. Wemax.com emails (order confirmation) show head office in 224w West 35th Street, New York NY 10001, whilst wewatchtech.com emails are poorly written and claim address in 16035 Arrow Hwy. Dock 8-15 Irwindale, CA 91706. They claim their office hours to be 9am-5pm PDT and I was emailed at 6:55pm PDT I strongly suggest shopping with worldwide known brands where you can also have peace of mind with a warranty or experience satisfying Customer Services and descent practices.

Projector came from China so ha a couple days late from the date it was expected, packaging received was in excellent condition. The projector is working excellent, it was worth to way a little longer. I tried the projector with different input, HDMI and USB and all was good. Projector is putting out better than I thought, very good product.

Super fast shipping

I got the 120" floor rising unit in feb 23, 2023. Looks great amd was easy to operate. Very stable. On March 7, I report via email, the screen on the upper corner was getting loose. After some back and forth to show them a video of what is happening they sent me a video from the factory on how to fix the issue. The screen apparently got loose from the double sided tape that was installed. I did the step by step instruction they sent me. It was in chinese and I could not understand it but the way he was showing it can be followed clearly. Wish there was sub-titles in english. I was able to bring it back together again as it was an easy fix. I used a stronger double sided tape and got back the screen together again. The response of the support team was great and they re-assured me when I was waiting for the solution. Thanks Wemax!

Firstly, had trouble with receiving the product I ordered. But thanks to the customer support.They really helped me to get my product after all these troubles.

Website was easy to navigate and there were many purchase options. Great, just needs a little pazzaz

Wemax INOVA & 120" Screen - Projector is in use for 3months now and we love it. Screen did arrive late and we were given few options like credits, refund etc., to choose because of the delayed shipment. We went with the option that worked for us. Customer service was responsive. I do recommend the product

I bought a projector screen in Oct 2022. It took them 2-3 weeks to deliver after repeatedly following up. When they delivered the product was defective. All the frames were not aligned. The screen was tearing off. I had to spend more than a month to follow and return. They didn't refund $100 off the $600 billed amount even after sharing the pictures. Now they are asking me to remove the negative feedback and give me $100 in store gift card, which I am not going to use. Still waiting for my $100 refund if anyone is looking. Low quality product and I would stay from this company. The customer support is in china and there service is very poor.