WellyxReviews of wellyx.com

We had been using Mindbody and had switched to Push Press but within a month realized that Push Press could not support several of our requirements. We met with Wellyx and determined they could support the majority of our requirements. Emma and her onboarding team met with us and provided the necessary training to allow us to go live in a relatively short amount of time. We are not a big box gym but are a personal training facility and also offer various classes. Wellyx provides us the ability to offer memberships for personal training, the ability to schedule individual classes and also packages that combine the two. There are a few additional capabilities that would enhance our use of Wellyx and we appreciate they are willing to look at the possibility of adding these in the future. Thank you to Emma and your team for all the help!

I was on the hunt for a POS system with some bells and whistles to use for a unique service! I came across Wellyx and is so thankful that they accepted the challenge to customize my preferences! The entire team have been Champions in assisting in getting things set-up, but also being readily available to teach me so that I can also become more familiar with the system to ensure that I can accomplish as much as I wanted with the System per my request! The software, the team and the customer service provided by Wellyx is a great package to help you with the system you need. Give them a try! Let them know this happy customer sent you! Thanks Wellyx!

What has made my experience great? Customer Service! I have a small pilates studio and have just switched from MindBody. Wellyx from day 1 has been tending to every need that I have. They have given me the time in onboarding I needed to fully implement my software without issues. Of course, setting up software is time consuming and tedious, but they were there with me every step of the way. I have had the same tech support team who knows my studio details and can quickly fix any issue that arises. No automated email responses or AI assistant to fix an issue. When I reach out to tech, I get a REAL human to wants to help quickly when something comes up. Every software has different capabilities, Wellyx is meeting my needs. There are a few developments that would help my business flow immensely, and, they are also willing to make those developments for me. Thank you Emma and team!

Rebecca is awesome, She has been a tremendous help always providing our business with fast service and awesome ideas.

After lots of different demos with other software companies, we decided to go with Wellyx to open our new business a 24/7 gym with access control. We paid for the year in advance for a discount but I do not recommend doing this option because after we found out the software wasn’t going to work (3 months in) for our business model were told we couldn’t get a refund (update: we did receive a partial refund but only after much back and forth with them over many weeks). Also, ask for all this information upfront and ask to sign a user agreement. We did not do this, and regret it. We paid our invoice and never saw a user agreement. I gave Wellyx 3 stars because the customer service was great for us until it wasn't. Very helpful and willing to work with you. Like some others have experienced in other reviews, as soon as we wanted to cancel and asked for a refund it took weeks for them to get back to us. Our biggest problem with the software is that there were way too many options. Too many tabs, too many buttons, too many switches, too many boxes to fill out to do one simple thing. It was like drinking from a fire hose. We had to have support call after support call. After 3 months we were still having to have weekly support calls just to do something as simple as sending an invoice. Wellyx tries to accommodate everyone and every situation meaning you’ll have a bunch of stuff you don’t want or need. There is also a big disconnect between the sales team and the engineering team. The sales team will say “yep, we do that” to make you happy and then leave the engineers to figure that out later after you ask for it because they don’t have it. It’s an over-promise, under-deliver model. Finally, we used their door access and found it to be very confusing (for both us and the customer) and clunky. Again, they are trying to accommodate everything and everyone. We decided to move on and use two companies: one that only does door access (alarm.com) and another a software company that just does gym memberships (Push Press). We wanted Wellyx to work but it wasn’t for us. Do your research and ask for a user agreement. - Owner and Coach Brendon of No Days Off Gym

Best software to use in fitness and wellness industry.

Wellyx has made our daily gym operations smooth and reliable. Member check-ins are faster, and the customer service team is always available to assist.

Very simple to use once set up and everything on one dashboard is perfect! Would definitely recommend *****