Brendon R.
Over promise, under deliver
After lots of different demos with other software companies, we decided to go with Wellyx to open our new business a 24/7 gym with access control. We paid for the year in advance for a discount but I do not recommend doing this option because after we found out the software wasn’t going to work (3 months in) for our business model were told we couldn’t get a refund (update: we did receive a partial refund but only after much back and forth with them over many weeks). Also, ask for all this information upfront and ask to sign a user agreement. We did not do this, and regret it. We paid our invoice and never saw a user agreement. I gave Wellyx 3 stars because the customer service was great for us until it wasn't. Very helpful and willing to work with you. Like some others have experienced in other reviews, as soon as we wanted to cancel and asked for a refund it took weeks for them to get back to us. Our biggest problem with the software is that there were way too many options. Too many tabs, too many buttons, too many switches, too many boxes to fill out to do one simple thing. It was like drinking from a fire hose. We had to have support call after support call. After 3 months we were still having to have weekly support calls just to do something as simple as sending an invoice. Wellyx tries to accommodate everyone and every situation meaning you’ll have a bunch of stuff you don’t want or need. There is also a big disconnect between the sales team and the engineering team. The sales team will say “yep, we do that” to make you happy and then leave the engineers to figure that out later after you ask for it because they don’t have it. It’s an over-promise, under-deliver model. Finally, we used their door access and found it to be very confusing (for both us and the customer) and clunky. Again, they are trying to accommodate everything and everyone. We decided to move on and use two companies: one that only does door access (alarm.com) and another a software company that just does gym memberships (Push Press). We wanted Wellyx to work but it wasn’t for us. Do your research and ask for a user agreement. - Owner and Coach Brendon of No Days Off Gym
Response from WellyxFeb 3, 2025
Hi Brendon, We truly appreciate you taking the time to share your experience. We’re sorry Wellyx didn’t fully meet your needs, and we completely understand how frustrating that must have been. Our team worked hard to develop features to better accommodate your business model, and while we regret that things didn’t work out, we value the insights you provided along the way. As a goodwill gesture, we issued a refund, and we hope that helps in some way. We’re always evolving and improving, so if you ever decide to give us another try in the future, we’d love the opportunity to support your business again. Please don’t hesitate to reach out if there’s anything we can assist with. Wishing you all the best,