WellyxReviews of wellyx.com

Company kept cold calling after repeated requests to remove us from their lsit

Absolutely do not purchase this app. I used it for my business. They promised all sorts of things promised me a promised me a certain amount and then overcharged me. The app was down for multiple days at a time cause my business thousands of dollars!!!! DO NOT Use!!!

My company has recently tried to send an email blast to our database on Wellyx marketing module. The setting up of the email template is not smooth to say the least. 1st email blast, the hyperlinks (the line under the words and the coloured line for the link) did not show on Outlook emails as we had designed, the colour we set changed when our email recipients received the email in Outlook. There is a Test Send before the campaign goes out but what you see is not what you get. We spent hours to get the layout and Call to Action buttons to stand out in the colour we wanted and again the "Test Send" would show how we have designed it but when the campaign is set, all the CTS buttons are gone and not showing. The. reversed white text we labelled the CTA button did not show against the white background so recipients could not see all the CTA buttons to click on them so we got xero results but more people wanted to Unsubscribe as the email looked like an unfinsihed spam email that was sent out. Wellyx's supoprt team tells me the frist campaign was an issue with how Outlook and Gmail have different blocking of graphic displays on emails. The second campaign we did with no CTA buttons..... their reply was some people got them......sorry not the clients we asked if they got a proper email message as we have designed.....I have asjed Wellyx for a report of how many peopel got the email as it was designed and how many were "messed up" I have been waiting for over a week and they still can't give me an answer nor can they explain to me what the issues are they caused this mess up with my second campaign. I paid for sending to extra recipients (my package get some 3000 recipients included and I had to pay extra for extra contacts to be emailed as our entire database is more than 3000). I asked Wellyx for a refund as their Marketing module is obviously not ready to work properly and to be sold to any client. They have ignored my request and I am still left wondering and I am still chasing for an answer on the refund as well as what happend. Their Support team's service can be rated as great for the couple of people who knows their stuff and actually listens but some support staff have made me question life and I felt like headbutting my head against my office wall because they don't get what I say to them and what the problems are so I need to ask for someone more sewnior whom I can communciate with.....it's not a language issue more a logic issue. There are some basic things that makes the system hard to use, for exmale when you search for a client, there is not a phone number field for you to enter the client's phone no to find their account, you either enter the client's name or their email.....the POS is very basic The Wellyx system has no integration with any accounting software such as Xero or Quickbooks which means you have to export sales records in an excel and then import to Xero for exmaple...not very smart if their aim is to help small to medium size wellness centers, gyms and spas. Their POS / web store module has very limted design flexibility to terms of colours and fonts and the way it is structured does not allow easily categorisation of different product types, it can group a collection of a product type but it suck at giving flexibility to have sub- categories.....for example you have a collection called Supplements but if you want to create a sub categories such as: Vitamins / Minerals / Probiotics for example you cannot get a nice webstore design like you would on Shopfy for example and this is why we still have kept ours and not moved our enter inventory over to Wellyx.

I'm sorry but you have been misinformed by your hiring team. I have the recording of the interview where it was stated that feedback would be given the next day. Further more there was no confusion at all as the word'podcast' was never used. That is a blatant lie. It was stated by me that I am quite clear on what the company is as I've been in a similar role with companies such as Amazon and ReserveBar. The word podcast was never used or even related to. There was no real time feedback, again your interviewer stated feedback would be provided the next day. If you would like the interview recording please let me know. Also, I proceeded to send an email directly to the interview team (specifically Jacob John Visage) who still have not responded. I understand if I was not the ideal applicant however, I don't appreciate the attempt to twist what actually happened. I wish your company well in the future I only hope that you do it in a professional manner. Provide feedback when it's stated that there would be, and don't try to cover the unprofessionalism by falsified facts or making it the applicants fault. Please review the interview recording. Good day

Wellyx Gym Management Onboarding was a mess. They messed up the ordering of the door access, which took 3 weeks, after letting them know how important it was - it nobody wanted to install it due to its complexity and said they wouldn't warranty the install. Support is almost non-existent and UNORGANIZED. Wellyx Gym Management truly was a horrible experience. After sending them a cancellation notice week after week, they continue to bill and no one cares to get back to us to cancel. Their software feels buggy with so much duplication of effort to get a good experience from. Our members called the apps horrible and laughed at it. For them, it was more of a shopping experience than a gym experience. Overall, Wellyx Gym Management support is horrible, delayed, unorganized and I don't think anyone in there really knows how to get things done to move the customer forward. Seems very scammy. We've wasted weeks with this company.

Absolutely rubbish! When I saw the website I got dodgy already, but when I talked to one of the guy named Morrison Ali for the demo, I was completely puzzled! He never told me anything about the company history but only interested to know if Strip works or not. Later he told me he will get back to me after talking to his manager but never got to me. I had to literally email him again, and he agreed to do a demo using microsoft meeting and send me a weird link. It is very strange and unsual. I asked him for a zoom meeting which is professional but never got a reply.