WellReceivedWellReceived provides 24/7 medical reception services to medical professionals. With our range of services, healthcare practices can offer patients professional and compassionate call handling around the clock. From after-hours coverage to booking appointments, WellReceived ensures each caller receives the attention they deserve, freeing up medical professionals to spend more time with their patients.
WellReceived (wellreceived.com) has 132 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing132 approved reviews, newest moderated first
Dr. Elizabeth T.
My experience with your company for 9 months has done great job with professionalism , patience and conscientiousness including Shruti. Well job!
Response from WellReceivedSep 12, 2025
Dr. Tolosa, thank you for taking the time to submit a review! We appreciate you sharing your experience!
Maryam H.
Mehak is very attentive & professional! Really enjoy working with with her.:)
Response from WellReceivedAug 30, 2025
Thank you so much for this stellar review! We appreciate your feedback and partnership.
customer
It is so nice to have someone else answer the phone and it is easy to get HIPAA compliant messages through the app or the portal.
Response from WellReceivedAug 21, 2025
Thank you so much for your fantastic review! We are so glad that having our professional team handle your calls and send you HIPAA-compliant messages in our app and in the client portal is a benefit! We appreciate your partnership!
A former E.
This corporation exhibits fundamental issues that endanger the well-being of its employees. The evident incompetence is highlighted by a shocking disregard for safety, particularly concerning the risks associated with events and the management of sensitive leads. The lack of a structured lead qualification process underscores their negligence, alongside inadequate training on essential topics such as sexual harassment and personal safety. Employees are often placed in uncomfortable situations, where alcohol consumption may be prevalent, leading to feelings of reprimand when boundaries are asserted, especially for those who choose not to drink. Leadership has even grounded employees from attending events for voicing their concerns. It is crucial for organizations to confront these responsibilities and take decisive action to ensure a safe and healthy workplace. Many employees feel undervalued/underpaid with no vested options with their concerns regularly brushed aside. When attempts are made to address these matters, they often result in audits and a culture of micromanagement, which stifles both success and career progression while denied promotions. Moreover, the management’s lack of empathy regarding the traumatic experiences employees endure during calls is distressing. Working in an environment that neglects the safety and mental health of its workforce is wholly unacceptable. To protect others from similar experiences, we must share our narratives, shedding light on how such workplaces can suppress individuality and self-expression. In this culture, employees are treated as disposable, with their mental health disregarded, especially after distressing on-the-job incidents. It is essential to implement better protective measures; however, concerns are often treated as liabilities, particularly for those courageous enough to speak up or file complaints. I would strongly advise against recommending this company to anyone seeking to invest in their future. This organization consistently prioritizes profit over employee loyalty and welfare, frequently terminating staff for minor infractions and replacing them with lower-paid workers. New hires often lack proper orientation and follow-up, which, combined with unsafe travel conditions, leads to a toxic work environment.
Response from WellReceivedJul 10, 2025
Thank you for taking the time to share your feedback. As this platform is used for clients to provide feedback on our services, this review may have been accidentally posted on the incorrect platform. However, we're genuinely sorry to hear that your experience at our organization left you feeling this way. We take all concerns seriously, especially those relating to safety, inclusivity, and mental well-being. To clarify, our company does have a very thorough lead qualification process and continues to improve that process to make sure all leads are qualified before calling or setting up demos. This is a big part of our Sales training as well as documented in our standards and protocols. In a Sales role, it is important that networking events are attended as we often sponsor them, and our clients and potential clients we spoke to during the day expect to see us there. We do not promote or require alcohol consumption at any event we attend or host, but it is common for alcoholic beverages to be available at these events. If any concerning activity arises, team members can opt to leave the event and the expectation is that situations are brought up immediately to our HR team. We understand that not everyone is comfortable in social settings where alcohol is present, and we strive to ensure the events we attend are inclusive and respectful of individual boundaries. Networking is a valuable aspect of attending industry events, but attending events in general is not a requirement of most Sales positions at our organization. We encourage open communication to ensure all employees feel supported and empowered in these settings. We recognize that no company is perfect and are constantly reviewing our policies and practices to identify areas for improvement. If you had a negative experience, we regret that we weren’t able to resolve those issues while you were here. We also encourage any current or former team members with concerns to contact our HR team directly so that matters can be investigated thoroughly and confidentially. We’re proud of the many employees who have grown their careers with us and of the positive, supportive culture we continue to build. While this review does not align with the feedback we regularly receive, we will use it as an opportunity for continued reflection and growth. We wish you all the best in your future endeavors. Stephanie Maharjan Operations Director
Dr. Kristen M.
The customer service here is fantastic. Each person goes above and beyond to make sure our experience is positive and to solve any issues.
Response from WellReceivedMay 23, 2025
Thank you for the wonderful feedback, Dr. Markwith! We're thrilled to hear that our team has made a positive impact and is meeting your expectations. We're always here to help!
Jeff W.
Joty took the time to make sure we had everything set up correctly. Great service.
Response from WellReceivedMay 23, 2025
Jeff, thank you for the great review! We're glad to hear Joty made sure everything was set up properly. We're always here to provide top-notch service!
NC
Hassan was very detailed and professional. He was outstanding from beginning to end. Since the first call he was so informative, very intelligent, handled everything with care. Goes above and beyond!
Response from WellReceivedMar 30, 2025
Thank you so much for taking the time to share your outstanding experience!
David F.
Hassan answered all my questions. He knows his stuff. He walked me systematically through the onboarding process and explained everything clearly and succinctly.
Response from WellReceivedMar 20, 2025
We appreciate your feedback, David! Providing a great sales experience is our priority, and we're glad we could meet your expectations!
