WellReceivedReviews of wellreceived.com

Flora was amazing helping me today

It's very good

Shannon H. provided 10/10 service. She was professional,knowledgeable, offered multiple resolutions to my concerns and resolved them completely. Definitely glad I found this company.

My organization contracted with Well Received to replace our traditional answering service. This resulted in a major loss of function. Whereas urgent medical calls require high fidelity, WR's error rate is extreme. I rarely get 2 or 3 consecutive calls from them without a major error or incident. Many receptionists incompetent with no knowledge of medical terminology or the organization and frequently route calls to the wrong department and provider. When they called me instead of the correct on-call provider, I asked them to call the correct provider and they said they would but then did not. Patient messages are dropped. They can't be called back (their outgoing call number doesn't accept incoming calls). They can't do simple tasks like place another call five minutes later if a provider misses the initial call -- it's outside the functionality of their platform. Every message is handled by a different random person who knows nothing about your practice and organization. Maybe their service could be workable for a homogeneous practice with low urgency calls. But it's a very poor choice for any organization with more than one department or that has workflow instructions. If you need reliable, prompt message delivery or any ability to follow simple instructions, WR will disappoint you. Their name is misleading and certainly not my experience. It's an app with early beta functionality, not a full-service answering service.

WR is very professional. The whole organization is attentive and well managed. Everything goes very smoothly.

Prompt and pleasant

What an amazing on boarding experience!!! Cerone waa so kind and supportive...wow! I am still in shock at how easy this process was.

Kathleen made my onboarding experience great! I am so thankful I was put in her care. Thank you, WellReceived!