WellReceivedWellReceived provides 24/7 medical reception services to medical professionals. With our range of services, healthcare practices can offer patients professional and compassionate call handling around the clock. From after-hours coverage to booking appointments, WellReceived ensures each caller receives the attention they deserve, freeing up medical professionals to spend more time with their patients.
WellReceived (wellreceived.com) has 132 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Joseph M.
The conversation was very helpful and pleasant. Tiff anticipated many of my questions and was able to explain complicated issues in a clear and concise manner. She is a great advocate for the products and company she represents.
Response from WellReceivedAug 4, 2023
Joseph, thank you! It's our pleasure to deliver exceptional experiences, and we look forward to working with you!
tara M.
The customer service is incredible. Their script building process is so detailed & helpful. I had an amazing experience with all the agents especially Tania Littlewood who is a whiz with the software :) I can't wait to start working with this company.
Response from WellReceivedAug 4, 2023
Thank you so much for your glowing review Tara! We are thrilled to hear that you had a fantastic experience with us.
Virginia S.
Patient with difficult callers and gathering correct, pertinent information. A little more expensive than others, but worth every cent. I would recommend this service to anyone.
Response from WellReceivedJan 27, 2023
Thank you Virginia! We truly appreciate your recommendation!
Christopher B.
I have asked Well Received to stop calling me. Since first going to the website in October, I have received over 30 calls from "T**f G****e". I have made repeated requests that these calls stop. So far, the harassment continues.
Response from WellReceivedJan 19, 2023
Hello Christopher, We are very sorry to hear that you had a frustrating experience with our team. While we have no record of you speaking with the named Account Executive, we did locate the chat message for this request. We found that, unfortunately, it was not properly relayed to our Sales team. I apologize for this. We have used this as a learning opportunity to avoid similar experiences in the future. We fully respect your request to not be contacted and have removed your information from our system. Thank you for bringing this to our attention. Jean Buelna-Pastor Lead Client Account Manager
Philip
For over a year now, WellReceived has always addressed my needs immediately. Their customer service is outstanding.
Response from WellReceivedJan 27, 2023
Philip, thank you so much for sharing your feedback!
Interdynamics Front D.
I spoke to Magdalene Nisith and she addressed all of my concerns and resolved them in a timely manner. Thank you!
Response from WellReceivedDec 28, 2022
Thank you for sharing your feedback! We appreciate you taking the time to do so!
A home care O.
In search for a company that will do overnight answering services, it was a gem of a find to start with WellReceived. They answered right away, and Tiff Greene let me field a bunch of questions to her - which she answered so clearly. I love the fact they have a portal, so you can see/know call volume. I just need my home care schedulers to sleep well, and deal with the things in the morning. I have high hopes this company will do well for us.
Response from WellReceivedSep 2, 2022
Thank you for taking the time to review our service! We look forward to working with you for years to come!
Ann S.
My experience with Michael Pensak was exceptional. He was professional and patient. He was very helpful with setting up my script.
Response from WellReceivedSep 2, 2022
Thank you for your feedback Ann! We are so pleased that you shared your experience with us!
