Well Potted PlantsReviews of wellpottedplantsae.com

Poor customer service and a complete lack of after-sales support, with repeated attempts to contact them being ignored

My order is 23010 and I called them to cancel the order since the plant is poisonus to my dogs! They have poor and rude customer service and they did not action the refund even if they promised me the cancellation! This was my second time to order from them and my last! I will file a complaint with Dubai Consumer Protection for thier lack of proper response and service! Now when im checking and tracking the order its gone with no proper acknowledgement! Is this how you treat a returning customer?

Our company, Focus Display Advertising, based in Dubai, UAE, placed an order with Well Potted Plants for an event. They were unable to fulfill the order and canceled it on Nov 16. Their policy states refunds are processed within 21 days. It has now been over 42 days. We've have reached out via WhatsApp multiple times (Dec 15, 16, 17, and today) but they have stopped responding entirely. They have our money and we've have no product. Very disappointed with the lack of transparency and professional ethics.

I bought a plant from them on 11dec. Until now (27th Dec) never received the delivery, no response on WhatsApp and very difficult to get them on call. requested refund on since 22dec thru WhatsApp and email and even on their website (contact us page), no response, no news nothing. It's best NOT to have anything to do with this business. It's a SCAM! ORDER NUMBER #22372

It's a zero star . I have paid from 2 months and now they are acting give order number we don't know you ,come here and explain . A Philippine lady and an African on call manager is fooling me from last 3 months .

an update, they cancelled my order at their own discretion and haven't refunded. the best scam strategy, no one would follow 100 AED, but for them its 100s of people and pretty good amount at the end. They are the scammers, stay clear, my order never got delivered and there are no responses on whatsapp or calls.

Horrible service and bad quality products. With all the bad reviews its shocking that they are still in business. I ordered 3 plants on the 16th december, with the impression i would probly get my order in one or two days. The 18th i contact them and say tomorow, then i wait till the 19th, no update so i contact again only for them to again say tomorow. So the 19th i contacted them again. Guess what, yes sorry but will deliver tomorow. Then on the 20th i tried to reach out but no answer, finally i open my apartment door at 23:00 to see the plants just been out outside. No delivery notification or contact or update from them at all. Secondly, i only received two plants of which one is in a terribly broken pot. I reached out to them but again no answer and no responses. Worst company to order online from.

Well. I think their courier service is not good, when i recived my products i was wrong.Overall everything was smooth but need more improve. Thanks