Well Potted PlantsReviews of wellpottedplantsae.com

They promise a delivery and they dont do it 🤦‍♀️impossible to buy plants with this company

DO NOT BUY FROM THEM. Bad quality and the worst customer service!!!! I had an extremely disappointing experience with this online plant store. Before purchasing, I was assured that they had a return policy, which was one of the reasons I proceeded with the order. After the plant was delivered, I requested a return, but the return was not arranged and the issue was not resolved despite my follow-up they have been ignoring me completely.

⚠️ WARNING – DO NOT BUY FROM THIS WEBSITE Never buy from this website. Please check and purchase only from a legit plant shop. They took our money but never delivered the order. When we followed up for the status, they stopped responding. Even after sending proof of the plants, their replies were very slow and they seemed unaware of our order details. They also tried to mislead us by saying a delivery rider was on the way, then suddenly cancelled the delivery from their side and sent a screenshot with a different/incorrect time. This experience is unprofessional and unreliable. Be careful and avoid ordering from them.

Extremely disappointed. The plant I received is not as advertised; it arrived with multiple torn leaves, holes, and unsightly brown spots. It looks nothing like the healthy plant shown in their photos. To make matters worse, the seller has completely ghosted me after I sent the evidence. Save yourself the trouble and buy elsewhere.

Such a good tree I received yesterday.thanks

The company delivered a wrong plant and demanded payment with threating messages. Super weird behavior.

Hands down the worst company I have dealt with in the UAE. I paid AED 1,200 for a palm tree plant that arrived in a disgraceful condition — leaves dry, brittle, and hacked to pieces. Not what I ordered. Not even close. Getting hold of them after delivery? Impossible. My calls were filtered and ignored. No answers. No callbacks. No responses to WhatsApp nor emails. Yet when I rang from a different number, they picked up on the first ring. So they are not busy — they are deliberately dodging unhappy customers. It gets worse. They told me I had to return the plant myself — to their farm, no less — despite it being over two metres tall. They then refused to provide the farm's address. And when I checked their terms and conditions, there is absolutely no mention of the customer being responsible for arranging return transportation. They are simply making it up as they go along. Avoid this company. Save your money and your sanity.

I placed an order with WellPottedPlants.ae (Order #23615) on 3 February 2026 for AED 100. The order was not delivered. I have followed up multiple times via WhatsApp, email, and their website contact form. Initially, I was informed that refunds could only be processed after 21 days. After this period, I was advised that the refund would need to be handled through my bank. My bank has confirmed that a refund cannot be processed without authorization from the merchant, which has not been provided to date. As of now, the matter remains unresolved despite repeated follow-ups. I hope this can be addressed promptly.