WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Excellent
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9,926 approved reviews, newest moderated first
RH
Best masks I’ve tried
Response from WellBeforeNov 27, 2025
Thank you so much for the wonderful 5-star review. We're so happy to hear these are the best masks you've tried; that truly means a lot to us! Thank you again for your kind words! 💝
Jbells
Great masks. Comfortable for all day wear. As a teacher these are fantastic and I hardly ever get sick anymore.
Response from WellBeforeNov 27, 2025
Hi, Thank you so much for your kind words! We’re thrilled to hear that the masks are helping you stay comfortable and healthy throughout the day. 😊 We really appreciate your feedback and support! Best regards,
MH
UPDATE: WellBefore reached out to me and not only offered a free sample pack, but a full refund. I really appreciate that they wanted to make this right--and the sample pack was helpful in determining the best mask to get next. ORIGINAL REVIEW: The masks were too long for my face and the ear loops were too short, so I could not get a good seal on the mask which makes them unsafe and unusable. I reached out to customer service and they said that per their policy they could not offer a refund or any alternate product, but they could offer a 10% discount on my next purchase. Why would I purchase another item from a company that doesn't want to ensure customer satisfaction in any way?
Response from WellBeforeNov 26, 2025
Hi Madeleine, We’re very sorry to hear about your experience and understand your frustration. Our Welcome Series masks are designed with standard sizing in mind, and we recognize that fit can vary from person to person. While our policy does not allow returns or exchanges once a mask box has been opened, we always aim to assist our customers wherever possible. We had previously offered a 10% courtesy discount, and we’ll be reaching out to you directly to help further. Thank you for taking the time to share your feedback.
Demaris L.
Great N95 masks that are adjustable, comfortable, and are delivered on time each delivery. I use one every time I go into work in the hospital to prevent COVID & the flu.
Response from WellBeforeNov 26, 2025
Hi Demaris, Thank you so much for sharing your experience! We’re thrilled to hear that our N95 masks have been helpful and comfortable for you, especially in your important work at the hospital. Your feedback means a lot to us. We truly appreciate your support and look forward to continuing to provide products that keep you safe and comfortable. Warm regards
Rachel
My first order was lost. When I finally got help with it, days after it was supposed to be here, I was told a new order would expedited, and it wasn’t. It still took 6 days, 4 business days. I work with medically complex newborns and need these masks to keep hem safe. I had to miss two days of work because I ran out of masks.
Response from WellBeforeNov 26, 2025
Thank you for sharing your experience with us. We’re truly sorry for the stress and frustration this caused — especially with how important these masks are for your work and for the little ones you care for. We want to reassure you that your replacement order was shipped via express and picked up by UPS the same day. The extended delivery time was due to carrier delays and the holidays, and we completely understand how disappointing that was. We deeply apologize for the impact this had on your schedule. Thank you again for your patience and for the important work you do. We truly appreciate you 💝
Charmaine F.
Order came promptly
Response from WellBeforeNov 25, 2025
Thank you for your feedback! We’re glad to hear your order arrived promptly. We appreciate your support!
Nicolette C.
These r the best face masks.
Response from WellBeforeNov 25, 2025
Thank you so much for the kind words! We're thrilled to hear you’re loving the masks. Your support truly means a lot to us!
S.W.
choice of 3-D masks for petite faces, prompt, communication, choices of delivery services
Response from WellBeforeNov 24, 2025
Thank you so much for the wonderful 5-star review! We’re thrilled to hear you’re enjoying our 3D masks for petite faces, along with our prompt communication and delivery options. It truly means a lot to us! 💛