WellaWhiteReviews of wellawhite.com

Everything is wrong with this website & customer service: Price displayed does not show what currency it is in, but Aussie flag up top assumes AUD. So did not realise I was paying nearly twice the amount that was advertised on the website. Cancelled order within 1 minute of submission and was then informed too late to cancel and that I could be offered a full refund but only once I accept it and do not decline the package. Once package received - I requested that promised refund and was told due it being a dental item they could not issue a refund as they could not confirm its hygiene - load of BS - Tried to fight it through paypal also but to no avail - No refund, and All Automated Customer Services responses from WellaWhite - absolute disgrace

Terrible site, falsly advertised price of water flosser then added extra fees ended up paying $113 AUD for a water flosser. Tried to cancel 17 mins after realising how much they took from my card. Told it was already shipped and to enjoy product no returns. Do not buy from this site

The product was never delivered even after 20 days and efforts to get a refund were made into a marathon. Refund in full was eventually made. When ordering, I opted for Paypal (safe) after completing my purchase, I was surprised to see further offers coming up like "delivery guarantee" which I chose an was shocked to see that I was not diverted back to Paypal for authority? The next offer was the most bizarre as it offered 3 further water flossers for a ridiculously low price. I clicked through only to find that the 3 extra flossers were on my order once again no authorisation via Paypal. There was no way to amend my order so I contacted customer service to cancel within 30 seconds and was told I could not cancel as my order had already been shipped (a lie) but was told that I could return the items for a full refund...... I eventually had a refund after waiting 20 days for delivery. I am most concerned that Paypal allowed the original order value to be increased without my consent.

I don’t appreciate their business ethics, they have none. I ordered 2 x electric toothbrushes. I used one to trial, it was pathetic. The other one is unopened, and wanted to return it for a refund, not being happy with the performance. They don’t give an address for refunds/returns, that has to be given by customer support. Are the alarm bells ringing yet? Many emails later you are told beauty products can’t be returned because of hygiene rules. Hello, my product is unopened and still in its box! Following is an Email written by Kwin, customer service representative for Wella White. I’ve reviewed your request, and unfortunately this item is non-returnable, so we’re not able to offer a return, refund, or compensation in this case. I understand this may not be the outcome you were hoping for, and I’m sorry we’re unable to make an exception. So I went shopping at Coles & bought an oral B (with a round headed toothbrush) and it is really fantastic! If ever I did have a problem, I rest assured that there would be support from both Oral B & Coles. Unlike the shoddy treatment from Wella White.

Total rip off company who completely lied & keep your money. I have opened a case with PayPal & awaiting a decision as they say I should have cancelled in 12 hours. I cancelled straight away & still not even received the products. Total scam. Update Received items. Sent an email asking how to return immediately had an automated email saying cannot return for hygiene reasons. PayPal have done nothing to help me. Do not buy from this site or click on it. Totally scammed of £120!!

Shipping time is very long. Product arrive with a thank you card listing phone numbers and emails. I am very unhappy with the toothbrushes and have called and tried both emails with not results. Phone had me on hold over 10 minutes and then stated to email and hung up. Both emails came back as undeliverable. Cheap product, no customer service....DO NOT BUY

It all began on the 5th Jan when my order was allegedly shipped. It was all going very smoothly until I started to get delivery notifications from Yodel. And let me tell you I don't know who is worse?? Wellawhite or Yodel. But that's another review! Anyway they were unable to deliver because as it transpired my address was incomplete........no house number!! The very first thing you write on the address line is your house number and it was missing?? Yodel are IMPOSSIBLE to speak with you get AI robots I even downloaded their app and tried to redirect to an impost locker but you can't do that until you have contacted them to authorise its change. Let me tell you I got my tech savvy daughter to try and reach out to that USELESS shipping company. I offered her 50 quid an she jumped at the chance but even she was defeated Im relieved to say. The only service Yodel offer is Lip service. So back to Wellawhite I suspect they have a cute little trick going on were the house number is deliberately omitted and then after so many delivery attempts the product is returned to CHINA just like (Donald Trump says it) with venom...CHINA!!. There as crafty as a barrel load of monkeys and you never see your toothpaste or get a refund. I've been in touch with the customer services at wellawhite and you just get passified with the Zendesk bullshit department and when you directly ask for a refund you get fobbed off with were monitoring the situation thank you for your patience. You know you've lost as soon as you see the customer services is Zendesk the chinggley bells start to alarm. IVE BEEN HAD.

Buyer Beware !!! Do not buy from this seller. Firstly it’s in USD dollars. I immediately request to cancel my order and they quickly replied that it was already shipped. This is a scam company. Buyer beware !!!!