James T.
No Medication, No Response, No Resolution — Ongoing Issue for Months
I purchased a year‑long supply of Trizepitide from WeightRX, which included higher doses for the first three months. I was told to keep the second bottle cold, but nowhere in the written instructions did it say do not freeze. Because of that, the medication became unusable. I contacted WeightRX before my two‑month date to request a replacement due to the unclear storage instructions. Since then, I have received no additional medication, no resolution, and no response to any of my follow‑up emails. I am now halfway through my third month with nothing from them. Because of this delay and lack of medication, I have now regained weight, which has caused concern during my recent medical check‑in. My doctor was alarmed by the reversal in progress — something that would not have happened had WeightRX fulfilled what I paid for. When they did reply once, they told me I would need to pay an additional “higher dose fee,” even though the higher doses were already included in my original purchase. I even offered a compromise: if they would replace the higher‑dose medication for this last month, I would pay the fee going forward. They ignored that as well. Reading other 1‑star reviews, it’s clear that many customers are experiencing the same issues: no communication, no follow‑through, and no support when medication becomes unusable due to unclear instructions. At this point, I am requesting either: fulfillment of the original agreement, a replacement for the unusable medication, or a refund for the portion of the order not delivered as described. I will update this review if WeightRX resolves the issue, but based on my experience so far, I cannot recommend them.