Online soccer store featuring the most popular soccer shoes from Nike, Adidas, Under Armour, Puma and others. Shop online for soccer footwear, apparel and equipment.
WeGotSoccer.com (wegotsoccer.com) has 71 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Professional Organizations · Webster, Massachusetts
New
Professional Organizations · Concord, Massachusetts
Bad
Professional Organizations
Excellent
Professional Organizations · Edison, New Jersey
Excellent
71 approved reviews, newest moderated first
Elaine M.
The quality of the clothing is fine, but the customer service is horrible. There are plenty of better places to order.
Response from WeGotSoccer.comDec 29, 2023
Elaine, We are sorry to hear you had a frustrating experience, but thank you for leaving us with feedback on ways to improve. We hope you will give us another chance in the future.
Angelo
The negative reviews here had me a bit worried. But my order was fulfilled quickly and without problems.
Response from WeGotSoccer.comDec 29, 2023
Angelo, Thank you for taking the time to provide feedback on your experience. We look forward to serving you again in the future! Cheers!
Joseph H.
Will never buy from them again! Got our cleats in a reasonable amount of time but they were way too small and this company does NOT provide a return shipping label. You spend $300 for cleats and you return at your own expense! That is extremely poor customer service!!
Response from WeGotSoccer.comDec 29, 2023
Joseph, We are sorry to hear that you had a negative experience while shopping with us. We take feedback seriously and appreciate the information you have provided.
Dede
HORRIBLE customer service!!! Just gave me the run around for over a month and staff is incapable of reasonable problem solving conversation, basically they just read scripted policies over and over to customers with complaints and never solve the problem. They will not back a defective product and I'm out $250 and stuck with a pair of cleats that can not be worn without the potential to cause an injury. I was told to contact the boot maker (in Italy) myself!🙄
Response from WeGotSoccer.comJan 2, 2024
Dede, Thank you for taking the time to offer feedback on your experience. We are sorry to hear that you had a negative time shopping with us. We hope you will give us another shot in the future to serve your soccer needs.
Amy M.
I placed an order in June and got it in September, then placed another in August and am still waiting for it. The company offers no customer service or assistance but keeps telling me the items are in processing and will be ready in a couple of weeks. At this point the season is over and my boys have not worn their uniforms once! I have spent over $1000 with the company in the past few months and they couldn't care less. In fact, I've requested to talk to a manager a few times and they have said none are available. I asked to cancel the order and they said I couldn't since it was a custom order. This company is the WORST!
Response from WeGotSoccer.comDec 29, 2023
Amy, We sincerely apologize for the experience that you had. We promise you that we have worked to correct this issue and hope that you will give us another chance. Thank you for providing feedback on your experience, we will continue to work to improve everything we do.
Andrew W.
You may have soccer, but you definitely don’t have soccer uniforms. Promise was 3-5 weeks for a uniform kit, been over 7 weeks and still hasn’t even shipped. Asked to cancel and be refunded the $100 and was told sorry not possible. Definitely need to address that policy. Whether it’s custom order or not, I’m not paying for a uniform that my kid will wear for 1-2 games! Unacceptable
Response from WeGotSoccer.comDec 29, 2023
Andrew, Thank you for taking the time to offer us feedback on your experience. We apologize for any inconvenience caused. Since the time of your review we have updated our process to ensure accuracy on all fronts.
beverly N.
Worst customer service ever! Season is halfway over and we don’t have a uniform. Asked to cancel was told no. Asked for a partial refund was told no. Asked to speak to a manager was told no. If a company can’t meet deadlines to get uniforms out in a timely manner then they should not agree to fulfill the order.
Response from WeGotSoccer.comDec 28, 2023
Beverly, Thank you for taking the time to provide us with feedback. We sincerely apologize that the experience we provided did not meet or exceed your expectations.
MCR
Absolutely awful experience with We Got Soccer. Shipping is months (!!) behind schedule. I get a different answer from every customer service rep I speak to. After a total runaround on a soccer kit that was ordered in early July (still waiting in late Sept when the rest of the team has received their). They won't even ship the items free when they are ready. I have never experienced something like this - and am not willing to blame covid-related delays. Stay away!!
Response from WeGotSoccer.comDec 28, 2023
We have worked to improve this and will continue to do so. We apologize for the experience you encountered and only hope that you will provide us with another opportunity to service your soccer needs in the future.